Bret Myers
Matthews,NC
Summary
Operations and service leader with 10+ years of experience scaling service organizations, increasing revenue, and improving profitability through KPI-driven leadership, operational systems, and team development.
Overview
10
10
years of professional experience
Work History
Director of Service
Sun Service Specialists
12.2023 - Current
- Lead strategic service division design, development, and operational execution
- Oversee financial performance including budgeting, forecasting, and margin management
- Establish and track KPIs to drive accountability, efficiency, and revenue growth
- Implement scalable service processes and reporting structures
- Direct team leadership, hiring, training, and performance development initiatives
- Improve customer satisfaction and quality control standards across service operations
- Collaborate cross-functionally with sales, operations, and executive leadership
Director of Operations
Window Hero
Charlotte, NC
08.2016 - 09.2023
- Oversight of weekly, monthly and yearly KPI’s to ensure profitability and review P&L’s to make strategic adjustments
- Execution of revenue goals, sales, marketing, Recruiting, operational expenses and payroll processing.
- Schedule optimization and routing for field service agents
- Accounts receivable and bill collection.
- Onboarding and terminating employees
- Decreased field service agents payroll by 8% while increasing revenue generated and salary of employees
- Maintained 4.9 star Google review rating with 615 reviews
- Safety educations and onsite audits of field service agents
Education
BS - Physical Education Sports Leadership
Grand Valley State University
Allendale, MI01-2015
Skills
- Business Analysis
- Project Planning
- Customer Retention
- Recruiting
- Strategic Planning
- Problem Solving
AWARDS
2020 Franchise Leadership Award, 5 Time All-American in Pole Vault
Timeline
Director of Service
Sun Service Specialists
12.2023 - Current
Director of Operations
Window Hero
08.2016 - 09.2023
BS - Physical Education Sports Leadership
Grand Valley State University