Brett Blesius
Highland Park,IL
Summary
Results-oriented professional skilled in delivering exceptional customer service and driving sales growth. Expertise in managing customer relationships and ready to make an impact. I'm an experienced and reliable mechanic with hands-on proficiency in diagnosing, repairing and maintaining vehicles all while delivering high quality customer service. Along with my deep product knowledge, I'm able to listen and understand the clients needs in order to build trust, develop long term relationships and drive sales growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
New Balance
Highland Park, IL
08.2022 - Current
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Mechanic Technician/Sales Executive
Just Tires & Auto Services
Skokie, IL
06.2022 - Current
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on vehicles, ensuring optimal performance and safety standards.
- Executed tire installations and rotations with precision and efficiency.
- Assisted in training junior technicians on vehicle repair techniques and safety protocols.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
- Implemented process improvements that enhanced workflow efficiency in the service bay.
- Managed inventory of spare parts, ensuring availability for timely repairs and services.
- Provided exceptional customer service by explaining repair processes and recommendations clearly.
- Improved vehicle performance by conducting thorough inspections and diagnostic tests on various systems.
- Boosted shop revenue by upselling additional services when appropriate based on customer needs and vehicle conditions observed during inspections.
- Developed and maintained strong customer relationships to drive sales growth.
- Executed product presentations and demonstrations to educate customers on tire and auto service offerings.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
High School Diploma -
Highland Park High School
Highland Park, ILSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Client service
- Conflict resolution
- Sales expertise
- Upselling
Timeline
Sales Associate
New Balance
08.2022 - Current
Mechanic Technician/Sales Executive
Just Tires & Auto Services
06.2022 - Current
High School Diploma -
Highland Park High School
Goodyear Consumer Tire Selling Top Sales Award
I received this achievement award while attending a Goodyear consumer tire selling boot camp.