Brett Capps
Tallahassee
Summary
Dedicated and adaptable professional with extensive experience in customer service, animal care, transportation operations, and team supervision. Technologically savvy, solutions-oriented, and passionate about expanding knowledge in the cannabis industry. Proud medical cannabis patient since 2023, with a strong personal motivation to learn and grow within the field.
Overview
21
21
years of professional experience
Work History
Animal Care Specialist
City of Tallahassee Parks and Recreation
04.2012 - Current
- Provide basic veterinary care including administering medications, monitoring health needs, and assisting with medical procedures.
- Assess behavioral issues in dogs to determine safety, temperament, and adoptability.
- Operate and maintain an industrial crematorium with attention to safety and compliance.
- Assist adopters by matching dogs with suitable homes based on lifestyle, temperament, and needs.
- Maintain detailed records and collaborate with veterinary and shelter staff to ensure animal welfare.
Delivery Driver & In-Store Associate
Pizza Hut
12.2009 - 04.2012
- Handled incoming phone orders and assisted customers in a fast-paced environment.
- Prepared food items according to safety and quality standards.
- Coordinated delivery routes to ensure fast, accurate, and safe delivery.
Lead Ticket Agent & Supervisor
Greyhound Bus Lines / Starnes Travel Inc.
10.2008 - 11.2009
- Coordinated bus routes and ensured ticket sales accurately matched bus capacity.
- Managed money handling, daily reports, and opening/closing terminal operations.
- Supervised staff and resolved customer service issues as needed.
Shift Manager
K-Mart
08.2007 - 10.2008
- Coordinated employee schedules and supervised daily team operations.
- Opened and closed the store, including securing cash drawers, deposits, and reports.
- Managed customer service escalations and ensured efficient store performance.
Ticket Agent & Delivery Package Associate
Greyhound: Bus Station/Starnes Travel
07.2005 - 08.2007
- Performed ticket sales and assisted passengers with travel needs.
- Packaged, routed, and coordinated time-sensitive deliveries.
- Maintained organized logs of shipments, ticket sales, and schedules.
Customer Service Representative
Hungry Howies Pizza & Subs
03.2005 - 06.2005
- Answered phones, took customer orders, and managed front-counter service.
- Prepared food items and assisted with daily kitchen responsibilities.
- Ensured customer satisfaction through quick and accurate service.
Education
No Degree - Computer Engineering
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Rutherford High
Panama City, FL06-2007
Skills
- Compassion and empathy
- Animal socialization
- Client communication
- Vaccination protocols
- Animal enrichment
- Habitat maintenance
- Animal nutrition
- Health monitoring
- Zoonotic disease prevention
- Parasite control
- Animal training
- Public education
- Behavior analysis
- Veterinary care
- Animal handling
- Adoption assistance
Timeline
Animal Care Specialist
City of Tallahassee Parks and Recreation
04.2012 - Current
Delivery Driver & In-Store Associate
Pizza Hut
12.2009 - 04.2012
Lead Ticket Agent & Supervisor
Greyhound Bus Lines / Starnes Travel Inc.
10.2008 - 11.2009
Shift Manager
K-Mart
08.2007 - 10.2008
Ticket Agent & Delivery Package Associate
Greyhound: Bus Station/Starnes Travel
07.2005 - 08.2007
Customer Service Representative
Hungry Howies Pizza & Subs
03.2005 - 06.2005
No Degree - Computer Engineering
Tallahassee Community College
High School Diploma -
Rutherford High