Brett Hughes
Summary
Motivated and dependable server offering experience in fast-paced and short-order restaurant settings. Demonstrates excellent customer service and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Woody's Roadside
12.2022 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Established rapport with regular customers, encouraging loyalty through exceptional service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server Shift Leader
Mugshots Grill & Bar
06.2020 - 05.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Team Member
Chick-fil-A
03.2019 - 01.2020
- Participated actively in weekly staff meetings, offering valuable feedback on potential improvements or areas needing attention within the front of house operations.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Associate of Science - Physical Therapy Assistance
Mississippi Gulf Coast Community College
Perkinston, MS05.2020
Associate of Arts - Physical Therapy Assistance
Mississippi Gulf Coast Community College
Perkinston, MS05.2020
Skills
- Food and Beverage Service
- Safe Food Handling
- Transactions and Cash Handling
- Exceptional customer service
- Point of sale operation
- Reliable and Responsible
- Conflict and Complaint Resolution
Timeline
Restaurant Server
Woody's Roadside
12.2022 - Current
Server Shift Leader
Mugshots Grill & Bar
06.2020 - 05.2022
Team Member
Chick-fil-A
03.2019 - 01.2020
Associate of Science - Physical Therapy Assistance
Mississippi Gulf Coast Community College
Associate of Arts - Physical Therapy Assistance
Mississippi Gulf Coast Community College
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