Brett Jones
Flowery Branch,Georgia
Summary
With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Crumbl Cookies
04.2023 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Cart Boy
Royal Lakes Golf & Country Club
01.2021 - 03.2022
- Improved customer satisfaction by efficiently collecting and organizing Golf Carts in a timely manner.
- Efficiently managed time between multiple tasks, including cart retrieval, cleaning duties, and assisting customers when required.
- Displayed adaptability by adjusting to changing conditions, such as inclement weather or increased customer volume, while remaining efficient in cart retrieval duties.
Education
Bachelor of Science - Aeronautical Science
Embry Riddle Aeronautical University
1 Aerospace Blvd, Daytona Beach, FL 3211405-2028
High School Diploma -
Cherokee Bluff High School
6603 Spout Springs Rd, Flowery Branch, GA 3054205-2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff motivation
- Crew coordination
- Quality control
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe Food Handler's Certification
Languages
German
Limited Working
Chinese (Mandarin)
Limited Working
English
Native or Bilingual
Timeline
Shift Lead
Crumbl Cookies
04.2023 - 08.2024
Cart Boy
Royal Lakes Golf & Country Club
01.2021 - 03.2022
Bachelor of Science - Aeronautical Science
Embry Riddle Aeronautical University
High School Diploma -
Cherokee Bluff High School
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