Brett Sessions
Kissimmee,Florida
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Guest Experience Manager
Walt Disney World Resort
11.2008 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Monitored staff performance and provided feedback and guidance.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
Assistant Stage Manager
Universal Studios
01.2001 - 09.2008
- Helped with actor, scene and prop blocking.
- Checked lighting and music against production plans and quickly addressed issues.
- Built, placed and moved sets to match specific scenes.
- Documented stage manager script suggestions.
- Helped actors and crew remain focused and attentive during shows.
- Coordinated paperwork for stage manager and production team.
- Enforced safety measures due to potential stage equipment hazards.
- Distributed production scripts to cast members.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Sales Manager
Tower Records
04.1996 - 10.2000
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Valencia College
Orlando, FLSkills
- Exceptional communication
- Brand representation
- Sales and Upselling
- Reservation Management
- Guest complaint resolution
- Client Relationship Management
- Guest communication
- Policy Adherence
- Team member development
- Guest Services
- Hospitality best practices
- Complaint Handling
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Experience Manager
Walt Disney World Resort
11.2008 - Current
Assistant Stage Manager
Universal Studios
01.2001 - 09.2008
Sales Manager
Tower Records
04.1996 - 10.2000
High School Diploma -
Valencia College
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