Brett Sinclair Charles
Rochester,NY
Summary
Versatile Client Success Manager leveraging an extensive hospitality background to enhance client experiences and drive organizational success through collaborative, customer-centric approaches.
Overview
13
13
years of professional experience
Work History
Client Success Manager
CaterTrax
Rochester, NY
11.2023 - Current
- Skilled in proactive strategy, issue resolution, and fostering growth opportunities.
- Maintained a portfolio of over 1,000 locations for one of the largest non-commercial catering companies in the U.S.
Assistant General Manager
Bitter Honey / Nocino
Rochester, NY
07.2016 - Current
- Promoted to Manager in 2017, AGM in 2020. Acting General Manager of Nocino since May 2022.
- Full FOH management responsibility of a high-volume restaurant.
- Worked in all SCN Hospitality locations as needed.
Factory Production Control
Röchling Advent Tool & Mold
Rochester, NY
03.2013 - 08.2016
- Predict, plan and schedule work taking into account available manpower and priority.
- Manage workflow between Document & Quality Control, Secondary, Containment and Warehouse Departments.
Senior Administrative Assistant
Rochester Municipal Archives and Records Center
Rochester, NY
10.2012 - 12.2012
- Maintained organization of archives and resources therein.
- Digitized records to reduce reliance on paper documents.
Education
Some College (No Degree) - International Studies
Bowling Green State University
Bowling Green, OHSkills
- Business Development
- Training and Development Skill
- Focus and Follow-Through
- Hiring and Onboarding
- Administrative Management
- Staff Scheduling
- Performance Assessment
- Recruitment and Hiring
- Revenue Forecasting
- Customer Service Management
Timeline
Client Success Manager
CaterTrax
11.2023 - Current
Assistant General Manager
Bitter Honey / Nocino
07.2016 - Current
Factory Production Control
Röchling Advent Tool & Mold
03.2013 - 08.2016
Senior Administrative Assistant
Rochester Municipal Archives and Records Center
10.2012 - 12.2012
Some College (No Degree) - International Studies
Bowling Green State University