Summary
Overview
Work History
Education
Skills
Timeline
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Brett Sinclair Charles

Rochester,NY

Summary

Versatile Client Success Manager leveraging an extensive hospitality background to enhance client experiences and drive organizational success through collaborative, customer-centric approaches.

Overview

13
13
years of professional experience

Work History

Client Success Manager

CaterTrax
Rochester, NY
11.2023 - Current
  • Skilled in proactive strategy, issue resolution, and fostering growth opportunities.
  • Maintained a portfolio of over 1,000 locations for one of the largest non-commercial catering companies in the U.S.

Assistant General Manager

Bitter Honey / Nocino
Rochester, NY
07.2016 - Current
  • Promoted to Manager in 2017, AGM in 2020. Acting General Manager of Nocino since May 2022.
  • Full FOH management responsibility of a high-volume restaurant.
  • Worked in all SCN Hospitality locations as needed.

Factory Production Control

Röchling Advent Tool & Mold
Rochester, NY
03.2013 - 08.2016
  • Predict, plan and schedule work taking into account available manpower and priority.
  • Manage workflow between Document & Quality Control, Secondary, Containment and Warehouse Departments.

Senior Administrative Assistant

Rochester Municipal Archives and Records Center
Rochester, NY
10.2012 - 12.2012
  • Maintained organization of archives and resources therein.
  • Digitized records to reduce reliance on paper documents.

Education

Some College (No Degree) - International Studies

Bowling Green State University
Bowling Green, OH

Skills

  • Business Development
  • Training and Development Skill
  • Focus and Follow-Through
  • Hiring and Onboarding
  • Administrative Management
  • Staff Scheduling
  • Performance Assessment
  • Recruitment and Hiring
  • Revenue Forecasting
  • Customer Service Management

Timeline

Client Success Manager

CaterTrax
11.2023 - Current

Assistant General Manager

Bitter Honey / Nocino
07.2016 - Current

Factory Production Control

Röchling Advent Tool & Mold
03.2013 - 08.2016

Senior Administrative Assistant

Rochester Municipal Archives and Records Center
10.2012 - 12.2012

Some College (No Degree) - International Studies

Bowling Green State University

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