Breyana Eans
High Point,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Elevance Health
08.2023 - 09.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Relocation Specialist
Two Men And A Truck
11.2022 - 02.2023
- Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
- Maintained up-to-date knowledge on industry trends and developments, allowing for continuous improvement in service offerings.
- Created customized relocation plans tailored to each client''s specific needs and circumstances.
- Conducted post-move follow-ups with clients to assess their satisfaction levels and gather feedback for continuous improvement efforts.
IT Technical Support Representative
Concentrix
03.2022 - 08.2022
- Resolved technical issues for customers through remote assistance and video troubleshooting.
- Championed cybersecurity best practices within the organization by educating users on safe computing habits and identifying potential security threats in a timely manner.
- Established a knowledge base for common IT issues, expediting resolution times and empowering users to self-service minor problems.
- Contributed to overall team success through consistent achievement of performance metrics such as response time, ticket volume, and resolution rate.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Arts -
University of North Carolina At Greensboro
Greensboro, NC12.2025
High School Diploma -
T. Wingate Andrews High School
High Point, NC06.2015
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Multitasking ability
- Patient Relations
- Verbal and written communication
- Active Listening
- Empathy
- Office Administration
Timeline
Patient Care Coordinator
Elevance Health
08.2023 - 09.2024
Relocation Specialist
Two Men And A Truck
11.2022 - 02.2023
IT Technical Support Representative
Concentrix
03.2022 - 08.2022
Bachelor of Arts -
University of North Carolina At Greensboro
High School Diploma -
T. Wingate Andrews High School
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