Bria Brown
Summary
Contributed to team success by collaborating effectively and demonstrating a strong eagerness to acquire new skills in a dynamic medical practice.
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator
Fredericksburg Endoscopy Center
Fredericksburg
11.2023 - Current
- Coordinated patient appointments and streamlined scheduling processes to optimize clinic operations.
- Maintained accuracy of patient records through diligent data entry and thorough verification methods.
- Promoted clear communication between patients and medical personnel to improve service quality.
- Simplified information distribution before procedures to enhance patient readiness and satisfaction.
- Handled confidential patient information in compliance with HIPAA regulations to protect privacy.
- Addressed difficult situations involving upset patients while fostering a composed id positive environmer
Collected patient co-pays and provided receipts to acknowledge payments
Medical Receptionist
Mary Washington Pediatrics
Spotsylvania
07.2020 - 10.2023
- Facilitated patient scheduling and appointment confirmations to promote efficient operations and reduce wait times.
- Organized patient scheduling, check-in, check-out, and payment processing for billing
- Facilitated communication between medical staff and patients to enhance service delivery and boost patient satisfaction.
- Verified patient insurance, demographics, and health history to keep information current.
- Assisted in communication between medical staff and patients to improve service delivery and overall satisfaction.
- Supported patients in completing essential medical forms and documentation.
- Handled a high volume of calls, directing inquiries to the appropriate departments while maintaining professionalism.
- Managed high volume of calls, directing inquiries to appropriate departments while ensuring professional interaction.
Medical Receptionist/Front Desk
PL Physicians
Fredericksburg
01.2019 - 06.2020
- Greeted and checked in patients, collecting personal, medical, and insurance information to ensure accurate records
- Scheduled, rescheduled, and verified patient appointments to optimize office workflow
- Coordinate physicians' schedules and maintain patient flow
- Use EMR Software to manage patient records and files
- Collected patient co-payments, ensuring timely processing of payments and maintaining cash flow
Patient Safety Technician
Comfort Keepers
Fredericksburg
09.2016 - 01.2019
- Supported patients in daily living tasks, such as feeding, performing range of motion exercises, maintaining oral hygiene, positioning, and providing skin care.
- Accompanies patient while walking, either for exercise or when reporting to other departments for treatment or care
- Assists patient with routine hygiene, including toileting and incontinent care
- Ensured a safe and orderly environment by maintaining cleanliness and changing bed linens, contributing to overall patient safety and comfort
- Provides assistance to the patient care team, such as assisting rehab therapists during treatments or the RN in emergency situations
- Observes and reports any changes in the patient's mental, physical, or emotional condition to the immediate supervisor in a timely manner
- Facilitated communication with clients and families regarding care plans, ensuring understanding and collaboration in treatment processes
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Achieved CPI certification to enhance skills in managing challenging behaviors and ensuring patient safety.
Front Desk/Reception/Telephone Volunteer
Lloyd F. Moss Free Clinic
Fredericksburg
08.2015 - 11.2015
- Supported health professionals by conducting preliminary patient assessments
- Facilitated patient intake and prepared examination rooms
- Promoted health awareness through educational outreach programs
Education
Diploma - CPR Certification
Eastern Virginia Career College
Fredericksburg, VAHigh School Diploma -
King George High School
King George, VASkills
- Patient record management
- Electronic health records
- HIPAA compliance
- Patient registration
- Patient check-in
- EMR updating
- Appointment scheduling
- Data entry
- Patient education
- Attention to detail
- Time management
- Team collaboration
- Customer service
- Communication skills
- EMR updating
Timeline
Patient Services Coordinator
Fredericksburg Endoscopy Center
11.2023 - Current
Medical Receptionist
Mary Washington Pediatrics
07.2020 - 10.2023
Medical Receptionist/Front Desk
PL Physicians
01.2019 - 06.2020
Patient Safety Technician
Comfort Keepers
09.2016 - 01.2019
Front Desk/Reception/Telephone Volunteer
Lloyd F. Moss Free Clinic
08.2015 - 11.2015
Diploma - CPR Certification
Eastern Virginia Career College
High School Diploma -
King George High School