Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Work Authorization
Timeline
Generic
Open To Work

Holly Harmon

Wilmington,NC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Patient Services CoordinatorProduction WorkerStocking Associate

Work Type

Full TimePart Time

Location Preference

HybridRemoteOn-Site
Location: Wilmington, NC
Open to relocation: No

Important To Me

Personal development programsHealthcare benefitsPaid time offCompany CultureWork-life balanceCareer advancement

Summary

Compassionate Patient Services Coordinator equipped with top-notch diverse administrative, and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Services Coordinator

Novant Health Maxillofacial Surgery
Wilmington, NC
08.2024 - Current
  • Scheduled patient appointments, enhancing provider schedules and ensuring timely patient access to care.
  • Processed insurance authorization requests for medical procedures, expediting patient care.
  • Collaborated with healthcare providers to streamline referrals for specialist visits and diagnostic tests, enhancing patient navigation.
  • Documented patient information in electronic medical records (EMR), ensuring accuracy and timely updates.
  • Maintained accurate records of authorizations, including dates, approvals, and follow-up actions.
  • Participated in brainstorming sessions to generate creative solutions to challenges faced by the organization.

Patient Representative

Wilmington Health Urology
Wilmington, NC
09.2022 - 08.2024
  • Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
  • Assisted patients with insurance inquiries and verification, facilitating access to necessary services.
  • Collaborated with clinical staff to ensure seamless patient flow and care continuity.
  • Resolved patient complaints to enhance satisfaction and build trust in care.
  • Managed patient appointments and coordinated schedules with healthcare providers efficiently.
  • Educated patients on health programs and resources, improving access to necessary services.
  • Maintained accurate patient records in electronic health record system.
  • Executed problem-solving strategies for time-sensitive tasks, ensuring timely patient support.
  • Organized paperwork with attention to detail for optimal workflow.

Cashier/Sales Associate

Books-A-Million
Rainbow City, AL
04.2022 - 08.2022
  • Processed customer transactions using point-of-sale systems efficiently.
  • Delivered personalized assistance to customers with product inquiries, leading to increased satisfaction.
  • Assisted customers in locating products, providing knowledgeable recommendations.
  • Promoted membership programs, resulting in strengthened customer loyalty and engagement.
  • Trained new cashiers on policies, procedures, and customer service standards.
  • Managed returns and exchanges in accordance with company policies.
  • Organized store layout to improve customer flow and maximize product visibility.

Production Worker

Ventura
Zeeland, MI
09.2020 - 03.2022
  • Operated machinery to assemble products safely and efficiently.
  • Set up and operated welding machines for component assembly.
  • Inspected finished products for quality assurance and compliance with specifications.
  • Collaborated with team members to streamline production processes, improving overall workflow.
  • Monitored inventory levels and reported shortages to management, facilitating timely restocking.
  • Tracked production data to identify trends, aiding decision-making on production schedules.
  • Participated in team meetings, contributing to identification of workflow improvements and resolution of challenges.
  • Maintained clean work areas to uphold safety and compliance standards.

Barista

joe2go
Holland, MI
09.2018 - 02.2020
  • Prepared high-quality coffee beverages tailored to customer preferences.
  • Operated espresso machines and brewing equipment with efficiency and safety.
  • Adjusted operations to meet fast-paced demands during busy hours. while maintaining quality service.
  • Trained new baristas on operational processes and customer service protocols, improving team readiness.
  • Maintained clean, organized work areas and equipment, supporting high standards of service.
  • Managed inventory levels and restocked supplies, ensuring uninterrupted service during shifts.
  • Processed customer payments accurately using cash registers, contributing to overall financial integrity.
  • Followed health and safety regulations to ensure a secure working environment.

Busser/Hostel Worker

Seventy Six
Zeeland, MI
11.2018 - 01.2019
  • Fostered positive customer experiences by maintaining a friendly demeanor and promptly addressing needs.
  • Assisted servers by delivering food and beverages during peak hours to support efficient service.
  • Cleared tables promptly after guest departure to prepare for new arrivals and maintain cleanliness.
  • Arranged dining area to create inviting atmosphere and improve guest experience.
  • Stocked supplies and utensils to facilitate smooth restaurant operations.
  • Followed health and safety guidelines when handling food and cleaning materials.
  • Demonstrated multitasking abilities in high-pressure situations.
  • Initiated support for team members during busy shifts.

Education

High school or equivalent -

Zeeland East High School
Zeeland, MI
04-2020

Some College (No Degree) - Health Care Administration

Cape Fear Community College
Wilmington, NC

Skills

  • Patient record management
  • Clinical documentation
  • Electronic medical records
  • Patient billing assistance
  • Insurance verification processes
  • Appointment scheduling
  • Patient navigation skills
  • Patient authorization workflows
  • Customer support
  • Front desk operations
  • Receptionist duties
  • Data entry accuracy
  • Team collaboration
  • Time management
  • Problem-solving techniques
  • Effective communication skills
  • English proficiency
  • Guest management
  • Phone and email etiquette
  • Account management
  • effective communication skills

Certification

  • Certified Health Access Associate

Additional Information - Work Authorization

Authorized to work in the US for any employer

Timeline

Patient Services Coordinator

Novant Health Maxillofacial Surgery
08.2024 - Current

Patient Representative

Wilmington Health Urology
09.2022 - 08.2024

Cashier/Sales Associate

Books-A-Million
04.2022 - 08.2022

Production Worker

Ventura
09.2020 - 03.2022

Busser/Hostel Worker

Seventy Six
11.2018 - 01.2019

Barista

joe2go
09.2018 - 02.2020

High school or equivalent -

Zeeland East High School

Some College (No Degree) - Health Care Administration

Cape Fear Community College

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Holly Harmon