Bria Michelle Sparrow
Pittsburgh,PA
Summary
Versatile and results-oriented professional with extensive experience in behavioral health and customer service, notably at Community Care Behavioral Health. Excelled in multi-line phone operations and patient scheduling, enhancing customer satisfaction and operational efficiency. Proven track record in leadership, significantly improving team performance and service delivery through effective training and process optimization.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Matilda Theiss Behavioral Health (UPMC Western Psychiatric Hospital))
Pittsburgh, PA
11.2022 - Current
- Completed outreach calls to families.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Coordinated with external agencies and community partners to facilitate referrals and access to services.
- Addressed and resolved client concerns or complaints related to the intake process.
- Assessed client needs through initial interviews and consultations to determine appropriate services.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Provided information and resources to individuals, families, and groups seeking assistance.
Server/Manager
Aladdin's Eatery Fox Chapel, Pa
Pittsburgh, PA
10.2017 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Customer Service Representative/Senior Customer Service Representative
Community Care Behavioral Health Customer Behavioral
Pittsburgh, PA
10.2017 - 11.2022
- Assisted with complaints
- Documented inquires in accordance with Community Care Customer Service Center guidelines.
- Provide insurance information and benefits.
- Processed claims.
- Answered marketing, customer service, and inbound calls as needed.
- Completed data entry.
- Made outreach calls.
- Identify key initiatives that could be conducted to promote community care customers.
- Make recommendations to proactively prevent issues and concerns for customers.
- Trained new staff.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Teller
PNC Bank
Dayton, Ohio
09.2016 - 12.2016
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
Education
Bachelor of Arts - Mass Communications
Wilberforce, OH
Wilberforce, OH05-2016
Skills
- Multi-line phone operations
- Charting and clinical documentation
- Multi-Line Phone Systems
- Patient Scheduling
- Insurance Verification
- Inventory Management
Timeline
Intake Coordinator
Matilda Theiss Behavioral Health (UPMC Western Psychiatric Hospital))
11.2022 - Current
Customer Service Representative/Senior Customer Service Representative
Community Care Behavioral Health Customer Behavioral
10.2017 - 11.2022
Server/Manager
Aladdin's Eatery Fox Chapel, Pa
10.2017 - Current
Teller
PNC Bank
09.2016 - 12.2016
Bachelor of Arts - Mass Communications
Wilberforce, OH
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