Bria Murph
Orangeburg,SC
Summary
Dynamic professional with a proven track record at Comcast, excelling in customer service and decision-making. Enhanced resolution times and increased customer loyalty through empathetic communication. Demonstrated strong work ethic and integrity, consistently meeting production targets at Husqvarna. Skilled in product packaging, ensuring quality standards and reducing errors by 15%.
Overview
10
10
years of professional experience
Work History
Cashier
Zaxbys
01.2012 - 03.2015
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
Representative
Comcast
Miramar, FL
08.2014 - 01.2018
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Developed solutions for complex issues, improving resolution times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Cashier
Roses
Orangeburg, SC
01.2018 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Production Worker
Husqvarna
Orangeburg
01.2018 - 03.2022
- Assembled products according to specifications, maintaining quality standards.
- Collaborated with team members to improve workflow and reduce downtime.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Dispatcher
A Towing
Miramar, FL
02.2019 - 03.2022
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Answered phone calls and responded to customer emails.
Education
High School Diploma -
Edisto High
Cordova, SCJohnson C. Smith University
Charlotte, NCSkills
- Customer service
- Decision-making
- Product packaging
- Work ethic and integrity
Timeline
Dispatcher
A Towing
02.2019 - 03.2022
Cashier
Roses
01.2018 - 03.2021
Production Worker
Husqvarna
01.2018 - 03.2022
Representative
Comcast
08.2014 - 01.2018
Cashier
Zaxbys
01.2012 - 03.2015
High School Diploma -
Edisto High
Johnson C. Smith University