Bria Porterfield
Raleigh,NC
Overview
12
12
years of professional experience
Work History
Medical Office Assistant/Admin
UNC Health Rex
Raleigh, NC
03.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Processed referral requests from patients, doctors and other health care professionals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Scheduling Staffing Administrator
Lowe's Home Improvement
Durham, NC
12.2018 - 01.2023
- Performed sourcing, interviewing, negotiations and hiring.
- Reviewed applications and resumes to support hiring activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted documents and maintained organized filing process.
Financial Services Representative
UNC Health
Chapel Hill, NC
12.2014 - 12.2018
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Clinic Administrative Assistant
Target
Durham, NC
08.2011 - 12.2014
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Used electronic systems to enter provider orders and retrieve test results.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Associate of Applied Science - Nursing
Wake Technical Community College
Raleigh, NC05.2025
Skills
- Insurance Coverage Verification
- Epic Medical Systems
- Medical Scheduling
- Medical terminology
Timeline
Medical Office Assistant/Admin
UNC Health Rex
03.2023 - Current
Scheduling Staffing Administrator
Lowe's Home Improvement
12.2018 - 01.2023
Financial Services Representative
UNC Health
12.2014 - 12.2018
Clinic Administrative Assistant
Target
08.2011 - 12.2014
Associate of Applied Science - Nursing
Wake Technical Community College