Jennifer Banks
Northside Loganville Primary Care
Covington,GA
16
years of professional experience
Detail-oriented Medical Front Office Assistant experienced in patient scheduling and insurance verification. Optimized clinic operations and enhanced patient care through effective communication and streamlined processes. Demonstrated strong organizational skills in fast-paced environments.
Work History
Medical Front Office Assistant
9 Months- Assisted patients with appointment scheduling and check-in processes, ensuring a smooth front office operation.
- Managed patient inquiries via phone and in-person, providing accurate information and support.
- Maintained organized patient records and documentation in compliance with privacy regulations.
- Facilitated communication between medical staff and patients to improve service delivery efficiency.
- Conducted insurance verifications to ensure accurate patient coverage and eligibility
Medical Front Office Assistant
1 Year 1 Month- Utilized electronic health record (EHR) systems for data entry and retrieval of patient information.
- Adapted quickly to changing priorities in a fast-paced healthcare environment, enhancing overall workflow efficiency.
- Coordinated office supplies inventory, optimizing resource availability for daily operations.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Patient Services Specialist
8 Months- Managed patient intake processes, ensuring accurate data entry and compliance with HIPAA regulations.
- Coordinated patient scheduling to optimize clinic workflows and minimize wait times.
- Collaborated with clinical staff to streamline communication and improve patient care delivery.
- Assisted in resolving patient inquiries and complaints, enhancing overall satisfaction and experience.
- Coordinated office supplies inventory, optimizing resource availability for daily operations.
Front Desk Medical Receptionist
8 Months- Facilitated patient check-in processes, ensuring accuracy of information and documentation.
- Managed patient scheduling and appointment confirmations to streamline front desk operations.
- Coordinated communication between medical staff and patients, improving service delivery efficiency.
- Maintained organized patient records using electronic health record (EHR) systems for quick access.
- Updated patient records with accurate, current insurance policy information.
Front Desk Medical Receptionist
1 Year- Assisted with insurance verification and billing inquiries, enhancing patient understanding of coverage options.
- Implemented process improvements that reduced wait times and increased patient satisfaction ratings.
- Monitored inventory of office supplies, ensuring availability for daily operations without interruption.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Customer Service Call Center Agent
2 Years 1 Month- Resolved customer inquiries efficiently, ensuring high satisfaction levels with Department of Driver Services' services.
- Handled complex issues by utilizing advanced problem-solving techniques and troubleshooting skills.
- Guided customers through application processes for driver licenses and permits, enhancing user experience.
- Trained new hires on call center protocols and customer service best practices, improving team performance.
- Collaborated with cross-functional teams to streamline workflows and reduce call handling times effectively.
Call Center Representative
3 Years- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Provided exceptional support by addressing client concerns and ensuring satisfaction.
- Collaborated with team members to enhance service delivery and performance metrics.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Applied Science - Medical Administrative Assisting
Medical Billing & Coding
Skills
Patient scheduling
Direct patient support
Insurance coverage verification
Proficient in EPIC EMR
Availity expertise
Patient intake
Proficient in Cerner EMR
Proficient in Phreesia EMR
Proficient in Waystar
Attention to detail
Timeline
Medical Front Office Assistant
Northside Loganville Primary Care
08.2025 - 05.2026Read More
Medical Front Office Assistant
Piedmont Physicians Group
04.2024 - 05.2025Read More
Patient Services Specialist
Resurgens Orthopaedics
07.2023 - 03.2024Read More
Front Desk Medical Receptionist
Village Medical
09.2022 - 05.2023Read More
Front Desk Medical Receptionist
Clarkson Eyecare
09.2021 - 09.2022Read More
Customer Service Call Center Agent
Department of Driver Services
03.2018 - 04.2020Read More
Call Center Representative
QUEST Services
01.2010 - 01.2013Read More
Penn Foster Career School
Medical Billing & Coding
Read More
Fortis College
Associate of Applied Science from Medical Administrative Assisting
Read More