Bria Thigpen
Cleveland,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Stringer
Associated Press and NORC
11.2023 - Current
- Report to field locations and calculate votes for political race.
- Edited, proofread and fact-checked content for accuracy.
Food Delivery Driver
Door Dash and Instacart
01.2021 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service during interactions to increase satisfaction.
- Verified orders prior to completing deliveries to avoid customer complaints.
Child Caregiver
Self-employeed
08.2009 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated positively with children and guardians.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
Education
Certificate of Technical Studies - Medical Billing And Coding
The College of Health Care Professions
TX09-2025
High School Diploma -
East Side High School
Cleveland, MS06-2014
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Proficient in Microsoft 360 Offices
- Customer service
- Safe driving
- GPS navigation
- Package handling
- Deadline oriented
- Punctuality
- Active listening
- Critical thinking
- Data entry
Timeline
Substitute Teacher
Kelly Educational Services
08.2024 - Current
Stringer
Associated Press and NORC
11.2023 - Current
Food Delivery Driver
Door Dash and Instacart
01.2021 - Current
Child Caregiver
Self-employeed
08.2009 - Current
Certificate of Technical Studies - Medical Billing And Coding
The College of Health Care Professions
High School Diploma -
East Side High School
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