Brialys Lespier Cruz
Methuen,USA
Summary
Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies. After-School Program Leader recognized for high productivity and efficient task completion. Skilled in curriculum development, behavior management, and conflict resolution, ensuring engaging and safe environments for children. Excel in communication, teamwork, and adaptability, fostering positive relationships with students, parents, and staff. Committed to creating educational and enjoyable after-school experiences that support student well-being and learning.
Overview
5
5
years of professional experience
Work History
Sales Lead
Pandora
Salem, NH
07.2024 - Current
- Resolved customer complaints in an efficient manner while maintaining quality standards
- Analyzed customer feedback to identify areas for improvement in products and services
- Greeted customers and provided product information
- Assisted customers in selecting the best products for their needs
Group Counselor
St. Ann’s Home
Methuen
10.2024 - 12.2025
- Conducted individual and group counseling sessions to address mental health issues, career concerns, and personal development.
- Identified potential risks associated with participating in group activities and adjusted interventions accordingly.
- Provided supervision and in-house activities to support program participants.
Sales Associate
Hollister.Co
Salem, NH
05.2023 - 08.2023
- Maintained cleanliness of store environment including floors, windows, displays
- Assisted customers with product selection, sizing and styling
- Organized stockroom shelves according to size, color or style
- Greeted customers and provided exceptional customer service
Group Leader
Youth Development Organization
Lawrence, MA
05.2021 - 06.2023
- Monitored student performance throughout the program duration
- Assisted with homework assignments, projects, and tests
- Encouraged positive behavior among students through positive reinforcement techniques
- Led group discussions and activities related to character building topics such as respect, responsibility, and community service
- Cultivated relationships with parents and guardians by providing regular feedback on their children's progress in the program
- Supervised groups of students, ensuring a safe and supportive environment
Education
High School -
Methuen High School
Methuen, MA06.2023
Skills
- Stockroom Management
- Sales closing
- Sales analytics
- Territory Management
- Relationship selling
- Multitasking
- Friendly and Outgoing
- Curriculum development
- Behavior management
- Conflict resolution
- Communication
- Teamwork
- Adaptability
- Time management
- Emotional support understanding
- Customer relationship management
References
References available upon request.
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Group Counselor
St. Ann’s Home
10.2024 - 12.2025
Sales Lead
Pandora
07.2024 - Current
Sales Associate
Hollister.Co
05.2023 - 08.2023
Group Leader
Youth Development Organization
05.2021 - 06.2023
High School -
Methuen High School