BRIAN ACOSTA
Summary
Dedicated Insurance Agent experienced in navigating complex insurance needs and building lasting client relationships. Resolved issues effectively while contributing to team performance and enhancing operational efficiency. Focused on delivering exceptional customer service and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Automotive Technician
Walmart
Mulberry, USA
09.2024 - Current
- Conducted thorough quality checks to minimize customer callbacks and enhance service reliability.
- Maintained accurate service records, ensuring compliance with manufacturer specifications to uphold service quality.
- Met service targets consistently while achieving high customer satisfaction ratings.
Insurance Agent
GEICO Casualty
Lakeland, USA
08.2021 - 09.2024
- Guided clients in selecting appropriate policies, enhancing retention and customer satisfaction.
- Addressed complex insurance issues, fostering trust and promoting long-term loyalty.
- Mentored new agents, improving onboarding and team performance.
- Collaborated with team to streamline processes, improving service delivery.
Electronic Sales Associate
Walmart
Mulberry, USA
03.2012 - 08.2021
- Guided customers in selecting electronics and accessories, enhancing their purchasing experience.
- Cultivated relationships with customers, fostering loyalty and encouraging repeat purchases.
- Delivered in-depth product information, improving customer satisfaction and retention.
Education
Brockton High School
Brockton, MASkills
- Client relationship management
- Customer engagement
- Client advocacy
- Team Collaboration
- Verbal and written communication
- Active listening
- Policy advising
Hobbies and Interests
- Writing poetry and short stories
- Playing board games
- Logic Puzzles
- Movies
References
Available upon request.
Languages
- Spanish
- English
- Spanish
Timeline
Automotive Technician
Walmart
09.2024 - Current
Insurance Agent
GEICO Casualty
08.2021 - 09.2024
Electronic Sales Associate
Walmart
03.2012 - 08.2021
Brockton High School