BRIAN ACUNA
San Antonio
Summary
Loan processing professional prepared to excel in results-driven environment. Proven track record in managing loan documentation and ensuring compliance with industry standards. Known for collaborative team efforts and ability to adapt to changing needs, leveraging organizational skills and customer service expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Notary Public
Self Employed Services
04.2022 - Current
- Administered notarization services for various legal documents, ensuring compliance with state regulations.
- Facilitated client consultations to assess notarization needs and provide tailored solutions.
- Maintained meticulous records of all notarized documents, enhancing accuracy and traceability.
- Streamlined appointment scheduling processes, improving client service efficiency and satisfaction.
Loan Processor
Crosscountry Mortgage LLC
01.2025 - 07.2025
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
Senior Development Manager
NEXA Mortgage
08.2024 - 01.2025
- Established strong relationships with cross-functional teams to ensure seamless collaboration and timely project completion.
- Implemented data-driven decision-making processes to prioritize feature development based on customer feedback and market trends.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Communicated with customers daily to request information and complete paperwork.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
Consumer Loan Specialist
USAA Federal Savings Bank
01.2024 - 08.2024
- Maintained strict confidentiality of bank records and client information.
- Maintained accurate records of all loan documentation, supporting efficient audits and reporting processes.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Increased loan application approvals by carefully evaluating financial information and credit history.
Consumer Loan Processor - Temp
AFFCU
02.2023 - 07.2023
- Adapted swiftly to new software platforms, utilizing technology effectively to enhance productivity in loan processing tasks.
- Reduced loan processing time with effective communication between departments and clients.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
Senior Loan Processor
Interlink Mortgage Services, LLC
02.2022 - 04.2022
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Utilized loan origination software to process and track loan applications.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Mortgage Loan Processor
Mr. Cooper
03.2021 - 10.2021
- Processed mortgage applications, ensuring accuracy and compliance with regulations.
- Coordinated documentation collection from clients and third-party vendors.
- Reviewed loan files for completeness, identifying discrepancies and resolving issues promptly.
- Assisted in developing streamlined workflows to enhance processing efficiency and turnaround times.
- Monitored loan status updates, providing timely communication to stakeholders throughout the process.
- Implemented quality control measures to improve accuracy rates in loan submissions.
Senior Loan Processor
Loandepot
08.2020 - 03.2021
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Checked packages for appropriate documentation.
- Provided quick turnaround times to maintain fast-paced schedule.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Mortgage Loan Processor
USAA Federal Savings Bank
02.2017 - 06.2020
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Handled any conditions sent from underwriting departments.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Security Supervisor
Allied Universal Security Services
09.2016 - 12.2016
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Customer Service Representative
JP Morgan & Chase
01.2016 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Human Resources Specialist
United States Army
03.2014 - 10.2014
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Cashier
HEB Grocery Store
08.2012 - 01.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Mathematics
Northwest Vista College
San Antonio, TXHigh School Diploma - undefined
Southwest High School
San Antonio, TXSkills
- Complaint Handling
- Federal Statutes
- Reading Comprehension
- Credit Applications
- Closing Documentation
- Loan Closing
- Loan Processing
- Coordination
- Encompass (Mortgage Software)
- Banking knowledge
Certification
Certified Notary Public
Timeline
Loan Processor
Crosscountry Mortgage LLC
01.2025 - 07.2025
Senior Development Manager
NEXA Mortgage
08.2024 - 01.2025
Consumer Loan Specialist
USAA Federal Savings Bank
01.2024 - 08.2024
Consumer Loan Processor - Temp
AFFCU
02.2023 - 07.2023
Certified Notary Public
Self Employed Services
04.2022 - Current
Senior Loan Processor
Interlink Mortgage Services, LLC
02.2022 - 04.2022
Mortgage Loan Processor
Mr. Cooper
03.2021 - 10.2021
Senior Loan Processor
Loandepot
08.2020 - 03.2021
Mortgage Loan Processor
USAA Federal Savings Bank
02.2017 - 06.2020
Security Supervisor
Allied Universal Security Services
09.2016 - 12.2016
Customer Service Representative
JP Morgan & Chase
01.2016 - 09.2016
Human Resources Specialist
United States Army
03.2014 - 10.2014
Cashier
HEB Grocery Store
08.2012 - 01.2014
High School Diploma - undefined
Southwest High School
Associate of Science - Mathematics
Northwest Vista College
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