BRIAN ACUNA
San Antonio,TX
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in processing loans and leading a team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Notary Public
Self Employed Services
04.2022 - Current
- Checked client identification to maintain compliance with state legal requirements.
- Proofread and edited documents for accuracy and grammar.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Updated journal with names and dates for permanent record.
Consumer Loan Processor - Temp
AFFCU
02.2023 - 07.2023
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Handled any conditions sent from underwriting departments.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Senior Loan Processor
Interlinc Mortgage Services, LLC
02.2022 - 04.2022
- Evaluated approvals against established bank and government lending standards
- Reviewed financial statements and contacted institutions and customers to clarify details
- Handled any conditions sent from underwriting departments
- Set up and completed loan submission packages
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Senior Loan Processor
Mr. Cooper
03.2021 - 10.2021
- Reviewed financial statements and contacted institutions and customers to clarify details
- Coordinated closing process with attorneys, title companies and government clerks
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Prepared documents for underwriting by verifying client income, credit reports and other information.
Senior Loan Processor
Loandepot
08.2020 - 03.2021
- Evaluated approvals against established bank and government lending standards
- Reviewed financial statements and contacted institutions and customers to clarify details
- Checked packages for appropriate documentation
- Provided quick turnaround times to maintain fast-past schedule
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
Mortgage Loan Processor
USAA Federal Savings Bank
02.2017 - 06.2020
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
- Prepared file for final clear-to-close by branch management
- Handled any conditions sent from underwriting departments
- Reviewed financial statements and contacted institutions and customers to clarify details
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Security Supervisor
Allied Universal Security Services
09.2016 - 01.2017
- Recorded incident reports with detailed accounts of occurrences
- Oversaw team of security officers and managed scheduling and performance evaluations
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Analyzed and investigated incidents alongside functional management and security supervisors.
Customer Service Representative
JP Morgan & Chase
02.2016 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Human Resources Specialist
United States Army
03.2013 - 10.2014
- Reviewed and screened applicant resumes to identify qualified candidates
- Oversaw and managed hiring process and assisted human resources
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Cashier
HEB Grocery Store
08.2012 - 01.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Mathematics
Northwest Vista College
San Antonio, TXHigh School Diploma -
Southwest High School
San Antonio, TX06.2014
Skills
- Complaint Handling
- Federal Statutes
- Reading Comprehension
- Credit Applications
- Closing Documentation
- Loan Closing
- Loan Processing Coordination
- Encompass (Mortgage Software)
Certification
- CNP - Certified Notary Public
Timeline
Consumer Loan Processor - Temp
AFFCU
02.2023 - 07.2023
Certified Notary Public
Self Employed Services
04.2022 - Current
Senior Loan Processor
Interlinc Mortgage Services, LLC
02.2022 - 04.2022
Senior Loan Processor
Mr. Cooper
03.2021 - 10.2021
Senior Loan Processor
Loandepot
08.2020 - 03.2021
Mortgage Loan Processor
USAA Federal Savings Bank
02.2017 - 06.2020
Security Supervisor
Allied Universal Security Services
09.2016 - 01.2017
Customer Service Representative
JP Morgan & Chase
02.2016 - 09.2016
Human Resources Specialist
United States Army
03.2013 - 10.2014
Cashier
HEB Grocery Store
08.2012 - 01.2014
Associate of Science - Mathematics
Northwest Vista College
High School Diploma -
Southwest High School
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