Microsoft Office
Brian Banuelos
Assistant Community Manager
Renton,WA
Summary
Demonstrating more than eight years of unwavering dedication to customer service, a robust skill set has been cultivated in nurturing positive client relationships. In the preceding 4 years, expertise has been refined within the real estate and property management sector, deftly navigating the intricacies of the industry with a meticulous eye for detail. The role of Assistant Community Manager is currently held, actively contributing to the seamless operations of property management with a consistent focus on client satisfaction. The pursuit of new opportunities to advance within a dynamic professional environment is underway, aiming to leverage the accumulated experience and skills acquired over the years.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Community Manager
Grammercy/Bridge Property Management-387 Units
10.2023 - Current
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- In charge of 30 day notices, deposit accounting, move out statements, everything to do with finances
Leasing Manager
Central Park East/ Greystar- 454 Units
01.2023 - 10.2023
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Managed daily and weekly marketing and leasing plans.
- Led the leasing team (3 total including me) with an average of 9 leases a month
Leasing Consultant
Boulder Creek/ Simpson Housing- 287 Units
01.2022 - 01.2023
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Optimized advertising efforts by analyzing performance metrics and adjusting campaigns accordingly to attract qualified applicants effectively.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
Real Estate Agent
Summit Properties NW/ Compass
01.2020 - 01.2022
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
Host/Restaurant Server
Plum Delicious/ IHOP
06.2015 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
Education
Highschool Diploma -
Kentlake Highschool
Kent, WA 05.2001 -
Associate of Arts - Business
Highline College
Seattle, WA 05.2001 -
Skills
- Property Management
- Payment Processing
- Document Control
- Event Planning
- Customer Support
- MS Office Suite
- Property Inspections
- Administrative abilities
- Client service and support
Software
Google Office
Certification
Real Estate License
Timeline
Assistant Community Manager
Grammercy/Bridge Property Management-387 Units
10.2023 - Current
Leasing Manager
Central Park East/ Greystar- 454 Units
01.2023 - 10.2023
Leasing Consultant
Boulder Creek/ Simpson Housing- 287 Units
01.2022 - 01.2023
Real Estate Agent
Summit Properties NW/ Compass
01.2020 - 01.2022
Host/Restaurant Server
Plum Delicious/ IHOP
06.2015 - 01.2020
Highschool Diploma -
Kentlake Highschool
05.2001 -
Associate of Arts - Business
Highline College
05.2001 -
Real Estate License
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