Brian Barrell
Enfield,NH
Summary
Results-driven customer service professional adept in complaint handling, appointment scheduling, and enhancing customer satisfaction. Proven ability to resolve issues promptly and effectively.
Overview
25
25
years of professional experience
Work History
Customer Service Writer
Pellerin Automotive
Enfield, NH
06.2024 - 01.2026
- Developed clear, concise user guides to support client understanding of automotive products.
- Maintained up-to-date knowledge of automotive industry standards to provide informed assistance to clients.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed documentation regarding all client interactions as per protocol for future reference purposes.
- Delivered exceptional service for customers through active listening and empathetic communication.
- Delivered prompt service to prioritize customer needs.
Facilities Director
Bear Mountain Companies
Hanover, NH
06.2021 - 10.2025
- Led cross-functional teams in facility upgrades, enhancing operational efficiency and employee satisfaction.
- Directed facility operations, ensuring compliance with safety regulations and organizational standards.
- Managed maintenance schedules, optimizing equipment uptime and reducing operational disruptions.
- Implemented cost-saving initiatives through vendor negotiations and resource management strategies.
- Ensured safe work environment through adherence to OSHA standards and regular safety audits.
- Oversaw construction projects from initial planning stages through completion, ensuring timelines and budgets were met.
- Conducted regular facility inspections to identify areas for improvement or repair needs.
- Maintained accurate records of all facilities'' assets and ensured proper documentation of maintenance activities.
Facilities Technician
Hanover Consumer Co-op
Hanover, NH
06.2001 - 06.2021
- Performed routine maintenance on HVAC systems to ensure optimal performance and energy efficiency.
- Developed preventative maintenance schedules for equipment, enhancing reliability and longevity.
- Conducted inspections of facilities to identify safety hazards and implement corrective measures.
- Collaborated with vendors to procure supplies and manage inventory effectively, reducing downtime.
- Trained new technicians on safety protocols and maintenance procedures, fostering a culture of compliance.
- Led facility improvement projects, coordinating efforts among cross-functional teams for successful execution.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Served as a liaison between management teams and external contractors during construction projects.
Education
High School Diploma -
Mascoma Valley Regional High School
Canaan, NH06-1983
Skills
- Customer service
- Complaint handling
- Customer focus
- Conflict resolution
- Client relations
- Coordinating schedules
- Empathy and patience
Timeline
Customer Service Writer
Pellerin Automotive
06.2024 - 01.2026
Facilities Director
Bear Mountain Companies
06.2021 - 10.2025
Facilities Technician
Hanover Consumer Co-op
06.2001 - 06.2021
High School Diploma -
Mascoma Valley Regional High School