Brian Bento
Marion,IN
Summary
Experienced auto claims adjuster with a several-year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Laid back and relaxed to handle irate customers with ease and professionalism.
Overview
15
15
years of professional experience
Work History
Auto Claims Adjuster
Auto-Owners Insurance Company
Marion, Indiana
06.2022 - 04.2025
- Performed detailed analysis of complex claims to determine appropriate course of action.
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Maintained up-to-date knowledge of state regulatory requirements affecting auto claims handling.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Processed payments according to terms outlined in policy contracts.
Account Representative
Hartson-Kennedy
04.2013 - 06.2022
- Maintain customer satisfaction with forward thinking strategies focusing on customer needs and resolving concerns to reach an outcome that is mutually beneficial
- Addressed and resolved client concerns and issues in a timely and effective manner.
- Collaborate with other departments to resolve billing, production or shipping issues
- Trained new employees in all aspects of the position
Inside Sales Representative
CVS Systems
08.2010 - 03.2013
- Assisted independent Dish Network retailers with marketing strategies and business needs
- Assisted retailers by auditing their Payfile account records
- Created sales and marketing reports to help independent Dish Network retailers expand into new markets
- Helped train new retailers and attended events to build and strengthen relationships
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, IN08.2012
Skills
- Conflict resolution
- Customer relationship management
- Solve problems efficiently
- Multi-tasking
- Communicate effectively
- Make independent decisions
Timeline
Auto Claims Adjuster
Auto-Owners Insurance Company
06.2022 - 04.2025
Account Representative
Hartson-Kennedy
04.2013 - 06.2022
Inside Sales Representative
CVS Systems
08.2010 - 03.2013
Bachelor of Science - Business Management
Indiana Wesleyan University
Similar Profiles
Gage DrierGage Drier
Auto Claims Representative at Auto-Owners Insurance CompanyAuto Claims Representative at Auto-Owners Insurance Company
Lindsey MaasLindsey Maas
Marketing Representative at Auto-Owners Insurance CompanyMarketing Representative at Auto-Owners Insurance Company
Brenna JensenBrenna Jensen
Bodily Injury Claims Specialist at Auto-Owners Insurance CompanyBodily Injury Claims Specialist at Auto-Owners Insurance Company
Caleb HemmickCaleb Hemmick
6th Grade Math Teacher at Eastbrook Community Schools6th Grade Math Teacher at Eastbrook Community Schools
Haley BurkettHaley Burkett
Shipping Loader/Yard Jockey at Dollar General WarehouseShipping Loader/Yard Jockey at Dollar General Warehouse