Brian Bowman
Summary
Dedicated managerial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Designated Assistant Store Manager
Food City Supermarkets
2022.06 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Production Assembler
Utility Trailers
2021.04 - 2022.06
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated production machinery safely to reduce workplace accidents.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Followed safety protocols to maintain safe working environment.
- Trained new assembly personnel on proper use of equipment.
Salaried Assistant Store Manager
Food City Supermarkets
2019.12 - 2021.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Production Assembler
Utility Trailers
2018.04 - 2019.12
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated production machinery safely to reduce workplace accidents.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
District Service Supervisor
UniFirst
2018.01 - 2018.04
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Corrections Officer
Virginia Department Of Corrections
2012.01 - 2018.01
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Authored incident reports for management on violations and discrepancies.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Field Training Officer - trained newly hired officers.
Materials Specialist
Wise Recycling LLC
2005.06 - 2012.01
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
- Assembled and erected stocking bins, shelves and decks using a range of power tools.
- Researched desired materials and sourced reliable, high-quality and cost-effective vendors.
- Gathered equipment for retrograde, issue, repacking, storage, disposal and shipment to established locations and analyzed, sorted, prepared and delivered material.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Identified issues and developed solutions to improve quality control.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Collaborated with other departments to ensure accuracy of all measurements.
- Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Performed calibrations and adjustments on measuring instruments for accurate results.
Education
Associate of Applied Science - Forestry
Dabney S Lancaster Community College
Clifton Forge, VA05.2005
Skills
- Goals and Performance
- Time Management
- Attention to Detail
- Records Maintenance
- Strategic Planning
- Staff Supervision
- Verbal and Written Communication
- Performance Monitoring and Evaluation
- Work Planning and Prioritization
- Oversee Administrative Functions
- Manage Operations
- Business Growth Initiatives
- Operations Oversight
- Environmental Impact Management
- Records Organization and Management
Timeline
Designated Assistant Store Manager
Food City Supermarkets
2022.06 - Current
Production Assembler
Utility Trailers
2021.04 - 2022.06
Salaried Assistant Store Manager
Food City Supermarkets
2019.12 - 2021.04
Production Assembler
Utility Trailers
2018.04 - 2019.12
District Service Supervisor
UniFirst
2018.01 - 2018.04
Corrections Officer
Virginia Department Of Corrections
2012.01 - 2018.01
Materials Specialist
Wise Recycling LLC
2005.06 - 2012.01
Associate of Applied Science - Forestry
Dabney S Lancaster Community College