Brian Burrows
Las Vegas,NV
Summary
Client Services Manager providing leadership and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Client Manger
Gallagher Benefit Services
02.2014 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Develop and implement strategic benefit programs encompassing health, wellness and retirement to align with organizational objectives.
- Ensure compliance with federal, state and local regulations, including ERISA, ACA, HIPAA, COBRA and FMLA by conducting regular audits, maintaining accurate records and providing necessary reporting
- ADP Workforce, Ceridian Day force, Workday, Namely, UKG/Plan Source Benefit Administration system experience
- Perform human capital integration (domestic and international benefits program, compensation programs, FLSA, employee handbook, aligning procedures, and policies) before and after a merger/acquisition.
- Manage projects, including scoping, creating deliverables and managing budgets.
- Project manage communication plans during annual open enrollment and roll out new programs including retirement and compensation (equity, bonus, retention) plans.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Employee Benefits Consultant
Ascension Insurance
02.2013 - 02.2014
- Met with clients to develop employee cost-sharing strategies.
- Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
- Develop RFPs for all lines of coverage including medical (PPO, HMO, HRA, and HSA), dental, vision, life and disability plans.
- Review contracts, wraps documents and Section 125 plans.
- Conducted data analysis, benchmarking, and interpreting benefit metrics to identify trends, measure program effectiveness and recommended improvements to benefit programs.
- Responsible for building relationships with key client stakeholders,
implementing client launches including carrier involvement, communications campaign, employee correspondence, implementing and adhering to a project timeline, communicating program specific to client and information exchange (file transfers, enrollment systems). - Worked well in a team setting, providing support and guidance.
Education
MBA - Human Resources Management
University of Phoenix
Tempe, AZ12.2006
Bachelor of Arts - Geography
University of California, Santa Barbara
Santa Barbara, CA12.2002
Skills
- Benefits Strategy Development
- Compliance Management
- Relationship Management
- HRIS & Benefits Administration
- Team Leadership & Development
- Employee Communications
- Mergers & Acquisitions
- Funding Arrangements
- Vendor Management
Certification
State of Nevada Resident Producer - Health & Life Insurance License
License# 3334093
Timeline
Sr. Client Manger
Gallagher Benefit Services
02.2014 - Current
Employee Benefits Consultant
Ascension Insurance
02.2013 - 02.2014
MBA - Human Resources Management
University of Phoenix
Bachelor of Arts - Geography
University of California, Santa Barbara