Brian Cardoso
Brooklyn,NY
Summary
Proven leader with extensive experience in enhancing operational efficiency and customer satisfaction at Starbucks Coffee. Excelled in inventory control and team building, driving positive outcomes through strategic planning and staff development. Skilled in POS systems and performance evaluations, consistently achieving high levels of team productivity and customer service excellence. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Starbucks Coffee
New York, NY
05.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Supervisor of Operations
Le Pain Quotidian
New York, NY
03.2020 - 04.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
Associate Of Business Administration -
East Brooklyn Community High School
Brooklyn, NY06.2014
Skills
- Customer Service
- Inventory Control
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- POS Systems
- Employee Scheduling
- Hiring and Training
- Upselling and Cross Selling
- Pricing and Markdowns
- Issue Resolution
Certification
Food Handlers
Timeline
Assistant Store Manager
Starbucks Coffee
05.2022 - Current
Supervisor of Operations
Le Pain Quotidian
03.2020 - 04.2022
Associate Of Business Administration -
East Brooklyn Community High School