Brian Cumbie
Spokane,WA
Summary
Diligent Inside Sales Representative experienced in building customer loyalty and fostering long-term relationships to achieve sales targets. Exceeded outbound call performance benchmarks through effective customer outreach and rapport-building strategies. Focused on driving sales growth by utilizing data analysis and optimizing sales processes.
Overview
27
27
years of professional experience
Work History
Inside Sales Representative
Spokane House of Hose
Spokane Valley, WA
10.2024 - Current
- Managed customer inquiries and provided product information.
- Developed and maintained relationships with key clients.
- Resolved customer complaints efficiently and professionally.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Consulted with customers to aid selection and purchase of products that met needs.
- Cross-sold additional products or services based on customer needs.
- Contributed ideas for improving internal processes related to sales operations.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Purchasing Assistant
Spokane House of Hose
Spokane Valley, WA
10.2024 - Current
- Coordinated with vendors to ensure timely delivery of products.
- Assisted in procurement of materials and supplies for operations.
- Organized inventory and maintained accurate stock levels.
Outside Service Coordinator
Spokane House of Hose
Spokane Valley, WA
03.2022 - 10.2024
- Coordinated service schedules for technicians and customers to optimize workflow.
- Managed inventory levels and ordered supplies for maintenance and repairs.
- Communicated with clients to assess needs and provide timely support.
- Submitted, processed and managed manufacturer warranties.
- Assisted in resolving customer complaints through effective problem-solving techniques.
- Maintained accurate records of service requests and technician assignments.
- Collaborated with management to implement process improvements in service operations.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Liaised between client and technician to keep parties fully informed.
- Maintained accurate records of services provided for each client.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Managed inventory levels of parts used in servicing equipment.
- Prepared monthly reports summarizing current service activities.
- Toggled between multiple systems and databases to look up information and update records.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Updated internal systems with information related to new or revised services.
- Worked with technicians to complete paperwork within designated time.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Obtained purchase order information to invoice work orders.
- Assisted in the development of training materials related to service coordination processes.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Addressed and resolved client complaints and issues in a timely manner.
- Assisted with billing and invoicing for services rendered.
- Developed and maintained relationships with service providers and vendors.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Facilitated communication between clients, service providers, and internal teams.
- Provided support and guidance to clients, navigating them through service options.
Assistant Manager
Spokane House of Hose / Air Electric Equipment Div
Spokane Valley, WA
10.2006 - 03.2022
- Managed daily operations of Air Electric Equipment Division while the manager of the company was unavailable.
- Managed registers and credit card transactions while management was away and saw the company through day to day operations during this time including customer service, purchasing, shipping, service, and repairs.
- Oversaw inventory management and procurement processes for equipment for lines I was responsible for.
- Key holder position for this division.
Service Technician
Spokane House of Hose / Air Electric Equipment Div
Spokane Valley, WA
10.1999 - 03.2022
- Head industrial pressure washer systems technician and sales. This includes the service, repair, and sales of cold water, liquid propane, and natural gas fired industrial pressure washers.
- Head pneumatics technician for jackhammers, rock drills, impact wrenches, handheld and manufacturing drills, ratchets, grinders, sanders etc.
- Performed maintenance and repairs on industrial air tools, electric tools, compressors and pressure washer systems.
- Diagnosed mechanical issues and implemented effective solutions promptly.
- Assisted the company in the service and repair of more complex electrical tool repair if needed along with piston compressor repair and maintenance.
- Operated testing equipment to ensure product quality and safety standards.
- I have repaired and serviced tools and pressures washers from all major manufacturers including Ingersoll-Rand, Chicago Pneumatic, American Pneumatic, Milwaukee, Dewalt, Alkota, Landa, Dynabrade, Hotsy, and Hutchins just to name a small handful.
Education
North Central High School
Spokane, WASkills
- Sales negotiation techniques
- Order processing
- Product knowledge
- Customer relationship management
- Upselling and cross selling
- Client retention strategies
- Service coordination
- Inventory management
- Procurement processes
- Vendor relations
- Process optimization
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Relationship building
- Sales and negotiation
Vendor Courses and work shops
- Vendor education courses and seminars through Kaeser Compressor, Alkota Pressure Systems, Milwaukee Electric Tools, Gates Rubbber, Hutchins Manufacturing, and industrial hose courses through Nahad.
Driving Expirience
- I have an outstanding driving record with experience pulling up to a 34’ trailers class 3 & 4 for work and pleasure using up to one ton diesel trucks. I am also very experienced driving in all weather we are used to in the Pacific Northwest even driving to Missoula Montana during snowy conditions with a truck and trailer.
- Performed outside service work for Air Electric Equipment & Tools division of Spokane House of Hose driving a a Dodge Sprinter van to perform on site repair and maintenance on industrial pressure washer systems even driving this vehicle six miles into a mine to perform a repair on an all electric industrial pressure washer with no incident.
Timeline
Inside Sales Representative
Spokane House of Hose
10.2024 - Current
Purchasing Assistant
Spokane House of Hose
10.2024 - Current
Outside Service Coordinator
Spokane House of Hose
03.2022 - 10.2024
Assistant Manager
Spokane House of Hose / Air Electric Equipment Div
10.2006 - 03.2022
Service Technician
Spokane House of Hose / Air Electric Equipment Div
10.1999 - 03.2022
North Central High School