Brian Davidson
Fairfield,Ohio
Summary
Dynamic and results-driven dispatch professional with over 30 years of experience in overseeing emergency service unit dispatch and field operations. Recognized for exceptional communication skills, adept problem-solving abilities, and a strong commitment to team collaboration, consistently achieving operational excellence in high-pressure environments. Proven track record of enhancing operational efficiency through effective multitasking, prioritization, and adaptability to changing needs. Ready to leverage comprehensive training and expertise to tackle new challenges and drive impactful results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Cincinnati Children's Hospital and Medical Center
11.2024 - 11.2025
- Supervised dispatch operations, ensuring timely response to emergencies and public safety incidents.
- Coordinated training programs for new dispatch personnel, enhancing team efficiency and operational readiness.
- Implemented quality assurance protocols, improving call handling accuracy and response times.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Conducted regular evaluations of dispatcher performance to identify areas for improvement and provide constructive feedback for growth opportunities.
- Streamlined communication processes, increasing information flow between dispatchers and field personnel during emergencies.
- Upheld high standards of confidentiality when dealing with sensitive information related to incidents or individuals involved in emergency situations.
Lead Dispatcher
Cincinnati Children's Hospital Medical Center
04.2012 - 11.2024
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Completed appropriate forms and radio announcements for department needs.
- Monitored and operated multiple alarm systems including but limited too: Fire, gas, intrusion, access, etc.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Assisted callers in emergency situations with appropriate information and support.
Sergeant
Cincinnati Children's Hospital Medical Center
04.1996 - 04.2012
- Cultivated and maintained climate of mutual respect to provide safe environment for staff, visitors and patients.
- Responded to emergency situations and provided assistance in resolutions following hospital and department policies and procedures.
- Responsible for shift scheduling
- Responsible for correcting and updating shifts bi-weekly payroll
- Training new hires and updating and maintaining training of current shift staff.
Education
No Degree - Accounting
Miami University
Oxford, OHO.P.O.T.A. - Ohio Peace Officer
Ohio Peace Officer Training Academy
Fairfield, OHSkills
- Microsoft Office
- Dispatching Software
- Dispatch Operations
- Problem Assessment
- Customer Service
- Emergency Medical Dispatching
- Computer Literate Hardware and Software
- Attendance documentation
- Employee training
- Mentoring and training
- Coaching and onboarding
- Positive communication skills
Certification
- PST - Public Safety Telecommunicator
- IAHSS Basic & Advanced
- IAHSS Supervisor
- Ohio Peace Officer Training Academy
- EMD - Emergency Medical Dispatch
Timeline
Dispatch Supervisor
Cincinnati Children's Hospital and Medical Center
11.2024 - 11.2025
Lead Dispatcher
Cincinnati Children's Hospital Medical Center
04.2012 - 11.2024
Sergeant
Cincinnati Children's Hospital Medical Center
04.1996 - 04.2012
O.P.O.T.A. - Ohio Peace Officer
Ohio Peace Officer Training Academy
No Degree - Accounting
Miami University