Brian Dow
Laguna Beach,CA
Summary
Driven by results, a passion for relationship building, and strong operational processes, I have excelled as both a Director of Operations and Vice President of Sales at Pure Barre / Xponential Fitness for over 6 years; enhancing AUV across 650 studios through strategic planning and established connections. My expertise in account management, leadership and team training, and a knack for fostering customer relationships, propelled significant revenue growth and improved operational efficiency.
Overview
13
13
years of professional experience
Work History
Vice President of Sales and Operations
Pure Barre / Xponential Fitness
09.2024 - Current
- Promoted from Director of Operations to Vice President in under 6 months.
- Increase sales revenue for 600+ studio locations by developing and implementing innovative sales strategies.
- Own the partnership lifecycle from new franchise openings to sustained studio support.
- Collaborate with International Teams to adapt sales process to meet cultural res acheive cultural or success
Director of Sales Operations
Pure Barre / Xponential Fitness
05.2024 - Current
- Identified inefficiencies within the corporate sales team and implemented operational processes
- Established strong relationships porfolio of over 600 franchisees.
- Organized impactful meetings resulting in motivated team members while providing essential industry insights for strategic growth planning.
- Mentored and developed high-performing sales teams on a local studio level, resulting in increased AUV across 650 studios.
- Spearheaded training initiatives for new hires, ensuring quick onboarding and integration into the company culture.
- Managed cross-functional teams to streamline processes and improve communication between departments.
- Recommended sales strategies for improvement based on regular market research and competitor analysis.
- Coordinated with marketing team to create targeted campaigns, increasing brand recognition and customer engagement.
National Sales Manager
Pure Barre / Xponential Fitness
07.2019 - 04.2024
- Managed a portfolio of 600 franchises on a national level.
- Developed and executed monthly sales strategies for the Brand to increase AUV on a local level resulting in over 20 million in monthly studio sales.
- Individually worked with 250 studio locations and individual franchisees, managing over 7 million in sales.
- Collaborated with the Marketing Department to develop sales collateral, online content and presence, and increase lead generation.
- Collaborated with the Product Training team to provide market feedback influencing product improvements.
- Spearheaded, implemented, and hosted a monthly training for studio General Managers resulting in local sales team efficiency and customer engagement.
- Lead the Corporate Regional Sales Team, driving and increase in regional sales through targeted sales processes.
Account Manager
Club Ready
07.2014 - 07.2019
- Primary point of contact for Club Ready's #1 Key Account, Club Pilates, with over 1000 locations spanning 4 continents.
- Enhanced service offerings for Club Pilates corporate staff with regular training sessions to identify areas for improvement.
- Analyzed market trends to lead over 600 studio franchisees with strategic recommendations for their local studio sales processes.
- Monitored sales data to identify changing dynamics and customer needs.
- Developed and launched new brand initiatives on a corporate level.
- Created learning and development materials to train and support franchisee teams through extensive Club Ready software training.
- Collaborted with product team(s) to tailor to market trends.
Product Support + Management Associate
Fit BPO Solutions
08.2012 - 07.2014
- Created innovative and user friendly designs and features for the software
- Produced, maintained, and updated software training materials/manuals/instructional articles and resources.
- Facilitated ongoing National training webinars for client engagement and knowledge.
- Worked directly with clients to resolve software related issues.
- Implemented agile methodologies, improving project efficiency and stakeholder satisfaction.
- Managed project timelines resulting in streamlined task completion and team alignment.
- Analyzed complex datasets, identifying trends and insights driving business decisions.
Education
Bachelor of Arts - Business Administration
California State
Fullerton, CA05-2012
Bachelor of Science - General Studies And Business Prerequisites
Golden West College
Huntington Beach, Ca05-2010
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Customer Relationships
- Relationship building and management
- Networking skills
- Issue Resolution
- Team Training
- Goals and performance
- Revenue Generation
- Sales reporting
- Sales pipeline management
- Sales strategy execution
- Sales team motivation
- Key account growth
- Sales operations
- CRM management
- Sales process optimization
- Sales training
- Sales team onboarding
- Sales KPI tracking
- Sales team leadership
- Upselling expertise
- Closing techniques
Timeline
Vice President of Sales and Operations
Pure Barre / Xponential Fitness
09.2024 - Current
Director of Sales Operations
Pure Barre / Xponential Fitness
05.2024 - Current
National Sales Manager
Pure Barre / Xponential Fitness
07.2019 - 04.2024
Account Manager
Club Ready
07.2014 - 07.2019
Product Support + Management Associate
Fit BPO Solutions
08.2012 - 07.2014
Bachelor of Arts - Business Administration
California State
Bachelor of Science - General Studies And Business Prerequisites
Golden West College
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