Brian Dugan
Homer,AK
Summary
Accomplished Service Manager with a proven track record, enhancing customer satisfaction and streamlining service operations. Expert in inventory and schedule management, I led teams to exceed service goals through exceptional customer service management and staff supervision. My ASE certification and strategic approach to service scheduling have significantly improved service delivery metrics.
Accomplished leader at squad, platoon & company levels. Performed duties as Master Driver Trainer for 10 years with no accidents.
Overview
25
25
years of professional experience
Work History
SALES CLERK, GUN SALES, COMMERCIAL SALES
LFS INC KACHEMAK GEAR SHED
05.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Perform daily inventory & restocking.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained clean and organized sales floor to promote a welcoming environment.
Service Manager
DJ's Automotive
03.2016 - 11.2024
- Created employee work schedules to keep shifts properly staffed.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Created written estimates and obtained customer consent to proceed.
Service Advisor
Rocky Mountain RV and Marine
07.2012 - 03.2016
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Promoted available products and services to customers during service, account management and order calls.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Assistant Service Manager
Butte Gm Auto Center
12.2000 - 07.2012
- Adhered to customer service standards to foster satisfaction and retention.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
Education
High School Diploma -
BRADY HIGH SCHOOL
Brady, MTNo Degree - ELECTRICAL & HYDRAULIC REPAIR
TANK TURRET REPAIR
US ARMYNo Degree - SUICIDE INTERVENTION
A.C.E.-SI
US ARMYNo Degree - INTERNET SECURITY
INTERNET SECURITY SPECIALIST
US ARMYNo Degree - DENTAL ASSISTANT
DENTAL SPECIALIST
US ARMYNo Degree - LEADERSHIP TRAINING
WARRIOR LEADERSHIP COURSE
US ARMYNo Degree - ADVANCED LEADERSHIP COURSE
A.L.C.
US ARMYNo Degree - TRAINED TO BECOME THE DRIVING INSTRUCTOR
MASTER DRIVER COURSE
US ARMYSkills
- Customer service management
- Inventory management
- Service scheduling
- Staff supervisor
- Point of sales system operation
- Equipment operation
Accomplishments
- Army Commendation Medal (2)
- Army Achievement Medal (7)
- Good Conduct Medal
- Army Reserve Achievement Medal (6)
- Mechanics Badge
- Drivers Badge
Affiliations
Enlisted in the Army in 1988. Retired from the Army Reserve in 2024.
Timeline
SALES CLERK, GUN SALES, COMMERCIAL SALES
LFS INC KACHEMAK GEAR SHED
05.2025 - Current
Service Manager
DJ's Automotive
03.2016 - 11.2024
Service Advisor
Rocky Mountain RV and Marine
07.2012 - 03.2016
Assistant Service Manager
Butte Gm Auto Center
12.2000 - 07.2012
High School Diploma -
BRADY HIGH SCHOOL
No Degree - ELECTRICAL & HYDRAULIC REPAIR
TANK TURRET REPAIR
No Degree - SUICIDE INTERVENTION
A.C.E.-SI
No Degree - INTERNET SECURITY
INTERNET SECURITY SPECIALIST
No Degree - DENTAL ASSISTANT
DENTAL SPECIALIST
No Degree - LEADERSHIP TRAINING
WARRIOR LEADERSHIP COURSE
No Degree - ADVANCED LEADERSHIP COURSE
A.L.C.
No Degree - TRAINED TO BECOME THE DRIVING INSTRUCTOR
MASTER DRIVER COURSE