Brian Eastman
Mount Morris,NY
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Energetic Shopper bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Instacart
Instacart (self Employed)
San Francisco, CA
02.2021 - Current
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Picked quality and accurate items for 5 or more daily customer orders
General Manager
Indus Hospitality Group (Taco Bell )
Rochester, NY
06.2015 - 12.2018
- 1000$Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Directed successful operational turnaround, eliminating shortages.
Assistant Site Manager
Livingston Wyoming Arc
Mt. Morris, NY
03.2010 - 07.2012
- Complied with safe operating practices and assessed operational procedures against best practices.
- Monitored, coached and supervised team of employees in house as well as all residents and coaching them to reach daily goals and making sure all medications were properly administered
- Assumed responsibility for personnel deployed to work site.
- Resolved issues between employees and customers using company policies.
- Attended weekly meetings with ON CALL RN and my boss site supervisor of IRA We would discuss safety procedures, compliance issues and facility maintenance.
- Attended daily on-site meetings with subcontractors and clients per month
Education
High School Diploma -
Mt. Morris Central High School
Mt. Morris NY01.2006
Some College (No Degree) - American Sign Language (ASL)
Noyes Memorial Hospital
Dansville, NYSkills
- Accurate money handling
- Sales proficiency
- Delivery management
- Customer Relations
- Product knowledge
- Flexible and Adaptable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 13 staff members.
Most Successful blood draws in my class and graduated in the top 3.
Certification
- Licensed to draw blood (Phlebotomy) - [Timeframe]
Languages
English
Professional Working
Timeline
Instacart
Instacart (self Employed)
02.2021 - Current
General Manager
Indus Hospitality Group (Taco Bell )
06.2015 - 12.2018
Assistant Site Manager
Livingston Wyoming Arc
03.2010 - 07.2012
High School Diploma -
Mt. Morris Central High School
Some College (No Degree) - American Sign Language (ASL)
Noyes Memorial Hospital