BRIAN EDWARD BENITEZ
Pompano Beach,FL
Summary
Results-driven Operations and General Management professional with 15+ years of leadership experience in operations, distribution, customer service, quality assurance, and workforce management. Proven track record of leading teams, optimizing business processes, driving revenue growth, and improving operational performance. Experienced in staff recruitment, employee development, financial analysis, inventory management, and client relationship building. Adept at leading cross-functional teams, implementing strategic initiatives, and delivering exceptional customer service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
General Manager
FEBEST AUTO PARTS
Pompano Beach, FL
01.2021 - 01.2025
- Directed daily operations for a growing automotive parts distribution business, ensuring operational efficiency and customer satisfaction.
- Developed and executed strategic growth initiatives that expanded market presence and improved overall business performance.
- Led recruitment, onboarding, training, and workforce development efforts to build and retain high-performing teams.
- Analyzed financial and accounting data to identify opportunities for revenue growth and cost optimization.
- Implemented operational improvements that streamlined workflows and enhanced productivity across departments.
- Oversaw inventory, sales, customer service, and warehouse functions to support organizational objectives.
- Managed e-commerce operations, overseeing product listings, inventory synchronization, order fulfillment, and customer service while supporting revenue growth and operational efficiency.
Wholesale Manager
FEBEST AUTO PARTS
Pompano Beach, FL
01.2016 - 01.2021
- Supervised warehouse operations, including inventory control, order fulfillment, packing, and shipping processes.
- Managed and developed warehouse staff, ensuring productivity, accuracy, and compliance with company standards.
- Established and maintained long-term relationships with wholesale clients, contributing to customer retention and business growth.
- Coordinated order processing and logistics to ensure timely delivery and high levels of customer satisfaction.
- Assisted in improving operational procedures and inventory management practices.
Quality Assurance Specialist
ALERT LINK
Margate, FL
01.2013 - 01.2016
- Monitored call center performance metrics and evaluated employee interactions to ensure compliance with quality standards.
- Conducted performance assessments and provided coaching recommendations to improve customer service outcomes.
- Identified process improvement opportunities through data analysis and quality audits.
Assistant Floor Manager – Sprint Account
TELEPERFORMANCE
North Lauderdale, FL
01.2009 - 01.2010
- Managed six customer service teams consisting of 120–150 employees in a high-volume call center environment.
- Led recruitment efforts, including interviewing and evaluating candidates for both employee and management positions.
- Collaborated with senior leadership to review KPIs, workforce planning, scheduling, and performance improvement initiatives.
- Supported employee development through coaching, mentoring, and performance management.
Team Leader – Sprint Account
TELEPERFORMANCE
North Lauderdale, FL
01.2009 - 01.2009
- Supervised customer service representatives and monitored operational performance metrics.
- Conducted coaching sessions and performance evaluations to improve team productivity and service quality.
- Resolved escalated customer concerns and provided advanced support for complex issues.
Technical Support Specialist
AT&T SUPPORT PLUS
01.2008 - 01.2009
- Provided technical support for AT&T DSL customers in a fast-paced call center environment.
- Diagnosed and resolved computer, internet connectivity, and software-related issues.
- Maintained high customer satisfaction by delivering effective troubleshooting and problem resolution.
Education
Bachelor of Science - Industrial Engineering
University of Miami
Miami, Coral Gables, FL01-2006
Skills
- Team Leadership
- Customer Service
- Staff Recruitment & Retention
- Operations Management
- Account Supervision
- Organizational Development
- Training & Development
- Performance Management
- Skilled Communicator
- Strategic Planning
- Employee Training & Development
- Customer Service Excellence
- E-Commerce Specialist
- Process Improvement
- Account Management
- Financial Analysis
Timeline
General Manager
FEBEST AUTO PARTS
01.2021 - 01.2025
Wholesale Manager
FEBEST AUTO PARTS
01.2016 - 01.2021
Quality Assurance Specialist
ALERT LINK
01.2013 - 01.2016
Assistant Floor Manager – Sprint Account
TELEPERFORMANCE
01.2009 - 01.2010
Team Leader – Sprint Account
TELEPERFORMANCE
01.2009 - 01.2009
Technical Support Specialist
AT&T SUPPORT PLUS
01.2008 - 01.2009
Bachelor of Science - Industrial Engineering
University of Miami