Brian Ficklin
Federal Way
Summary
Dynamic sales professional with proven leadership at Gensco Inc., excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and driving sales growth through effective communication and attention to detail. Proficient in Microsoft Office and certified in EPA Universal, adept at thriving under pressure in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Inside Sales
Johnstone Supply
Tacoma
06.2022 - 08.2028
- Greet customers on the telephone and in person from the sales counter in a prompt, professional, and helpful manner
- Answer incoming customer telephone calls and provide all aspects of customer service by providing quotes or taking sales orders, research products/services and answering general information questions
- Enter sales orders and process credit card payments
- Handle customer warranty claims, and credit returns in a timely fashion by completing all appropriate documentation.
- Assist Territory Managers with key customer's needs, bids, or quotes
- Promote monthly specials by contacting customers to make them aware of these promotions in order to increase counter sales
- Provided a high level of customer service through timely and effective teamwork
- Contributed to the Tacoma branch office being named number one in sales for the year 2022
Inside Commercial Sales
Gensco Inc.
Tacoma
03.2024 - 01.2026
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Air Distribution Specialist
Johnson Barrow
Seattle
10.2023 - 02.2024
- Inside Sales support for the Air Distribution department
- Generated POs for project materials based on plan and spec takeoffs using Blucbcam software
- Updated CRM based on project changes
- Direct contact with customers to confirm project changes needed
- Worked with up to 10 HVAC manufacturers to create quotes and place orders in their respective systems
Aftermarket Sales/Parts
Norman S. Wright Climatec
San Diego
08.2021 - 06.2022
- Sold aftermarket parts related to the manufacturers we represent
- Facilitated use of warranty programs according to manufacture guidelines
- Ordered and processed inventoried parts
- Applied knowledge of Daikin/McQuay, Danfoss VFD, Greenheck, Price Industries to assist customers with orders
- Developed an in-depth understanding of our represented manufacturers through product training
Inside Sales/Warehouse
Dawson Company
San Diego
12.2019 - 07.2021
- Inside sales and order entry
- Entered and maintained accurate company/contact records in CRM
- Quoted industrial pumps and parts for commercial plumbing and HVAC
- Warehouse shipping and receiving of products
Inside Sales
United Refrigeration
San Diego
07.2018 - 09.2019
- Performed customer service duties as part of the counter team
- Checked all sales orders/quotes for accuracy and processed invoice paperwork
- Error-free handling of store cash, credit transactions, and assisted in daily bank deposit
- Ordered HVAC filters and duct metal; performed inventory control
- Trusted key holder for opening and closing the branch facility
- Developed designs for walk-in boxes by calculating BTUH load for commercial refrigeration
Branch Manager
Allied Refrigeration, Inc.
Concord
09.2011 - 07.2018
- Duties Included daily operations of the Concord branch
- Managed and trained a crew of 4-5 employees in counter sales and customer service
- In charge of hiring of new staff
- Scheduled staff work hours to meet branch demands
- Management and documentation of daily transactions
- Invoice management
- Customer sales
- Design of refrigeration walk-in boxes
- Trained in order point (copper, insulation, and filters) for stock
- Performed the daily operations paperwork
- Money management and branch bank deposits
- On-Call for emergency service after hours branch coverage and scheduling
Lead Counter, CSR
Allied Refrigeration, Inc.
01.2009 - 09.2011
- Oversaw and led customer service counter team
- Checked all sales orders/quotes for accuracy
- Assisted in handling route deliveries for the branch
- Learned and performed pre-manager paperwork
- Error-free handling of store cash, credit transactions, and assisted in daily bank deposit
Driver/Warehouse
Allied Refrigeration, Inc.
09.2007 - 01.2009
- Made daily delivers and pick-ups
- Organized warehouse for inventory purposes
- Shipping and receiving duties
- In charge of checking inbound and freight orders
- Performed daily paperwork
- Experienced in computer order entry
Education
HVAC CERTIFICATE PROGRAM -
LOS MEDANOS COMMUNITY COLLEGE
Pittsburg, CA06.2008
ASSOCIATES DEGREE - LIBERAL ARTS
DIABLO VALLEY COLLEGE
Pleasant Hill, CASkills
- Communication
- Leadership
- Organizational Skills
- Ability to Work Under Pressure
- Problem Solving Skills
- Adaptability
- Attention to Detail
- Analytical Thinking Skills
- Microsoft Office Proficient
- Forklift Certified
- EPA Certified Universal
Hobbies and Interests
- Woodworking
- Building furniture
- Advancing knowledge in refrigeration and air conditioning technology
Timeline
Inside Commercial Sales
Gensco Inc.
03.2024 - 01.2026
Air Distribution Specialist
Johnson Barrow
10.2023 - 02.2024
Inside Sales
Johnstone Supply
06.2022 - 08.2028
Aftermarket Sales/Parts
Norman S. Wright Climatec
08.2021 - 06.2022
Inside Sales/Warehouse
Dawson Company
12.2019 - 07.2021
Inside Sales
United Refrigeration
07.2018 - 09.2019
Branch Manager
Allied Refrigeration, Inc.
09.2011 - 07.2018
Lead Counter, CSR
Allied Refrigeration, Inc.
01.2009 - 09.2011
Driver/Warehouse
Allied Refrigeration, Inc.
09.2007 - 01.2009
HVAC CERTIFICATE PROGRAM -
LOS MEDANOS COMMUNITY COLLEGE
ASSOCIATES DEGREE - LIBERAL ARTS
DIABLO VALLEY COLLEGE