Brian Garcia
Rochester,NY
Summary
Organized Patient/Customer Service Representative with 3 years of experience. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Patient Service Representative
NCH
Naples, FL
02.2022 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic Software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Took copayments and compiled daily financial records.
Assistant Manager
Olympus Design Group
Naples, FL
01.2020 - 02.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Assistant Cinematographer
InControl
Rochester, New York
09.2018 - 04.2019
- Oversaw post-production activities by performing editing, color corrections and motion graphic design, guaranteeing high production value.
- Performed test shoots by using different focal lengths and camera placements.
- Elevated video quality through creative and tasteful sound design and color grading.
- Performed research on available locations, sun position, props and weather conditions at prospective film sites.
Education
High School Diploma -
Uprep Charter School For Young Men
Rochester, NY06.2020
Associate of Science - Graphic Design
Monroe Community College
Rochester, NY 08.2023 - 05.2025
Skills
- Administrative and Office Support
- Payment Calculation
- Knowledge of Community Services and Programs
- Registration and Scheduling
- Caring and Empathetic
- Patient Engagement
- Multi-Line Telephone Systems
- Providing Information and Resources
- Database Search and Data Entry Skills
- Building Customer Trust and Loyalty
- Language Interpretation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate of Science - Graphic Design
Monroe Community College
08.2023 - 05.2025
Patient Service Representative
NCH
02.2022 - Current
Assistant Manager
Olympus Design Group
01.2020 - 02.2022
Assistant Cinematographer
InControl
09.2018 - 04.2019
High School Diploma -
Uprep Charter School For Young Men