Brian Gonzalez
Houston,TX
Summary
Proven expertise in event preparation and customer service, demonstrated across roles at notable establishments including Walters Wedding Estates. Excelled in multitasking and teamwork, significantly enhancing event success and productivity. Trained and developed staff at Chipotle, showcasing strong leadership and efficient operational skills. Achieved consistent customer satisfaction and exceeded sales goals through effective communication and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Bartender
Walters Wedding Estates
Houston, TX
11.2022 - 06.2024
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
Lead Bartender
Outback Steakhouse
Spring, TX
10.2021 - 02.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Pappasitos
Houston, TX
03.2019 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Certified Trainer
Chipotle
Houston, TX
08.2018 - 03.2019
- I was trained, worked and was proficient in every position from dish washer to cook to cashier.
- I mentored and trained new hires, resulting in stronger staff development and increased productivity.
Education
Communications - Finance
Heights High School
Houston, TX05.2020
Skills
- Customer Service
- Efficient multitasking
- Teamwork
- Preparing for events
Certification
TABC and Food Handlers
Languages
Spanish
Native or Bilingual
Timeline
Banquet Bartender
Walters Wedding Estates
11.2022 - 06.2024
Lead Bartender
Outback Steakhouse
10.2021 - 02.2023
Bartender
Pappasitos
03.2019 - 10.2021
Certified Trainer
Chipotle
08.2018 - 03.2019
Communications - Finance
Heights High School