Brian Green
Lutz,FL
Summary
Results‑driven claims professional with progressive experience across property claims, employee development, facilitation, coaching, and regulatory compliance. Proven ability to lead without authority, improve employee readiness, mentor talent, and drive operational results. Trusted leader with a strong foundation in claims handling, training delivery, performance management, and cross‑functional collaboration. Actively pursuing CPCU designation.
Overview
21
21
years of professional experience
Work History
Facilitator II, Property Claims
USAA
Tampa, FL
06.2025 - Current
- Lead virtual and instructor‑led training programs across property claims operations, supporting onboarding, upskilling, and readiness from Contact Center Representatives through Senior and Complex Property Adjusters.
- Facilitate performance debriefs, difficult coaching conversations, and applied learning discussions that strengthen decision‑making, escalation handling, and change adoption.
- Coach claims professionals through structured call audits, observations, and real‑time feedback to improve claims handling quality, policy application, customer experience, and operational consistency.
- Mentor and develop employees through skill identification, confidence building, and career progression while reinforcing expectations for accountability, professionalism, and engagement.
- Track learner progress and performance indicators to recommend training enhancements and process improvements that drive productivity, quality, and member outcomes.
Senior Property Adjuster
USAA
Tampa, FL
10.2022 - 06.2025
- Manage complex property claims including water losses, catastrophe events, and attorney or public adjuster‑represented claims, maintaining ownership from investigation through settlement.
- Execute coverage analysis, reserving, negotiation, and settlement decisions aligned to policy language, regulatory requirements, and USAA claims philosophy.
- Function as a team mentor and informal lead, providing real‑time guidance, claim strategy consultation, and support on escalated or high‑risk files.
- Serve as Water Loss Champion, driving quality, compliance, and customer experience outcomes through education, coaching, and reinforcement of regulatory updates.
- Lead knowledge updates to ensure internal claim handling guidance reflects current laws, policies, and best practices across jurisdictions.
Property Adjuster
Progressive Insurance
St. Petersburg, FL
07.2019 - 10.2022
- Served as delegated team lead during manager absences, reviewing policy application, approving payments within authority, and resolving escalations to ensure consistent claims handling and customer outcomes.
- Handled complex daily, water, and catastrophe property claims while meeting quality, timeliness, and customer experience standards.
- Resolved escalated complaint files through investigation, negotiation, and sound decision‑making.
Compliance Specialist - Market Conduct Regulatory
Nationwide Mutual Insurance Company
Columbus, OH
09.2015 - 05.2019
- Served as subject matter expert and primary liaison to state regulators, managing market conduct and targeted claims examinations.
- Led end‑to‑end exam coordination, including system access, data production, and regulator engagement to ensure regulatory readiness.
- Consulted and advised business leaders throughout the exam lifecycle on findings, risk, and corrective actions.
- Awarded the Lincoln D. Murray Award of Excellence (2018) for leadership and enterprise impact.
Senior Auto Adjuster
Nationwide Mutual Insurance Company
Columbus, OH
10.2010 - 09.2015
- Senior Auto Adjuster – Fire & Theft Auto
- Auto Adjuster – Total Loss
- Claims Customer Service Representative
(Progressive leadership growth, mentoring, training, escalation management, arbitration participation, and specialty claims exposure)
Medical Supply and Training Officer
United States Army
Fort Bragg, NC
08.2005 - 08.2010
- Served as squadron supervisor, providing direct counseling, coaching, training, and performance support to soldiers to drive readiness, accountability, and professional development.
- Led and managed the training organization for a company of 120+ personnel, coordinating training plans, execution, and skill development to meet operational requirements.
- Recognized with the Army Commendation Medal, Good Conduct Medal, multiple Achievement Medals, and leadership honors for performance and leadership excellence.
Education
Master of Science - Management
Indiana Wesleyan University
Columbus, OH04-2015
No Degree - Military Leadership
Professional Leadership & Development Course
Fort Bragg, NC03-2008
Skills
- Coaching & Development
- Claims Leadership
- Property Claims Expertise
- Performance Management
- Risk & Compliance
- Employee Engagement
- Escalation Resolution
- Process Improvement
- Data Analysis & Trends
- Executive Communication
Timeline
Facilitator II, Property Claims
USAA
06.2025 - Current
Senior Property Adjuster
USAA
10.2022 - 06.2025
Property Adjuster
Progressive Insurance
07.2019 - 10.2022
Compliance Specialist - Market Conduct Regulatory
Nationwide Mutual Insurance Company
09.2015 - 05.2019
Senior Auto Adjuster
Nationwide Mutual Insurance Company
10.2010 - 09.2015
Medical Supply and Training Officer
United States Army
08.2005 - 08.2010
Master of Science - Management
Indiana Wesleyan University
No Degree - Military Leadership
Professional Leadership & Development Course