Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brian Harlow

Manchester

Summary

Dynamic Center Manager at Economy Oil Change with a proven track record in operations management and staff development. Expert in enhancing service levels and driving business growth while fostering strong customer relationships. Skilled in training coordination and adept at resolving customer issues, ensuring high performance and satisfaction within a fast-paced environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Center Manager

Economy Oil Change
02.2000 - Current
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Directed daily operations at busy lube center, emissions facility & repair shop.
  • Managed work and performance of more than 10 employees.
  • Processed payroll for over 10 employees as part of sound human resources and financial management strategies.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate of Science - Information Technology

Tunxis Community College
Farmington, CT
01-2027

High School Diploma -

Manchester High School
Manchester, CT
06-1998

Skills

  • Sales proficiency
  • Staff development
  • Staff hiring
  • Business development
  • Training coordination
  • Facility maintenance
  • Operations management
  • Staff leadership

Certification

  • Licensed Emissions Test Center Manager
  • Licensed ASE 609 for Air Conditioning Service

Languages

Spanish
Limited Working

Timeline

Center Manager

Economy Oil Change
02.2000 - Current

Associate of Science - Information Technology

Tunxis Community College

High School Diploma -

Manchester High School

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