Brian Jacopelle

- Worked in parts department until 2012 assisting customers in person or on the phone with any parts needs they may have. Also, helped the service department with any parts needs. Handled outbound shipments via UPS or truck freight.

- Promoted to Customer Support Advisor in 2012. Sold parts and service to customers throughout the Syracuse territory and additional areas outside the John Deere territory. Exceeded $1 million in sales every year after the first year as a CSA.

- Promoted to Territory Sales Manager in 2021. Sold new and used construction equipment as well as equipment attachments and trailers. Covered areas in both Syracuse and the Kirkwood John Deere designated territories. Sales increased every year with over $4 million per year the last two years.

- Worked second shift as parts representative mainly helping service technicians get the correct parts for the equipment they were working on. Assisted in parts inventory and receiving new orders into current inventory. Placed orders with multiple different vendors to ensure the timely completion of the equipment being worked on in shop and also in the field.

- Assisted customers and in-house technicians in filling parts orders for light and heavy truck/construction equipment accurately and promptly, utilizing several different vendor databases.

- Received and accurately documented incoming shipments for both company stock and customer special orders, contacting them by telephone when necessary. Assisted with training of new hires for this location and other branches with the company.