Brian Johnson
Rancho Mirage,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in luxury sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with passion for developing relationships and growing business.
Overview
12
12
years of professional experience
Work History
Sales Experience Manager
Park Place Motorcars
08.2010 - 09.2022
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developing quality, highly empathetic client relationships afforded me the benefits of a very loyal client base and profitable referrals.
- Managed over 2,000 clients with regular follow-up and communication resulting in minimal opportunities.
- Maintained up-to-date knowledge of product changes through a combination of eLearning and instructor-led training.
Education
Computer Science
Tarrant County College District
Fort Worth, TXBusiness
Texas Tech University
Lubbock, TXSkills
- Delighting Clients
- Client Needs Assessments
- Following Processes
- Product Demonstration
- Value Proposition
- Team Cooperation
- Client Retention
- Managing Expectations
- Order Accuracy
- Effective Communicator
- CRM Software
- Microsoft Office
Accomplishments
- Achieved sales and revenue goals while ensuring customer satisfaction requirements were met or exceeded.
- Finished 1st place in the inaugural Mercedes-Benz Global Customer Experience Challenge - U.S. Market.
Timeline
Sales Experience Manager
Park Place Motorcars
08.2010 - 09.2022
Computer Science
Tarrant County College District
Business
Texas Tech University
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