Brian Johnston
Brooklyn,NY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Snipes USA
Brooklyn, NY
04.2022 - Current
- Supervise day-to-day operations to meet performance, quality and daily sales goals which can range from $3,000 to $7,000.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Process up to 40 web orders in a day.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries. Average daily store traffic is 300 people.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Clerk
Spirit Halloween Store
Brooklyn, NY
08.2021 - 11.2021
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted over 30 customers daily with buying experience to increase customer satisfaction ratings 80%.
- Assisted customers by answering questions and fulfilling requests.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Cashier
C-Town Int'l Supermarket
Brooklyn, NY
03.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business. Clients calling in orders specifically requested to speak with me.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Xavier High School
New York, NY High School Diploma -
Penn Foster High School
Scranton, PA02.2020
Skills
- Effective Selling Techniques
- Time Management
- Closing Oversight
- Staff Training
Timeline
Assistant Manager
Snipes USA
04.2022 - Current
Sales Clerk
Spirit Halloween Store
08.2021 - 11.2021
Cashier
C-Town Int'l Supermarket
03.2020 - 07.2021
Xavier High School
High School Diploma -
Penn Foster High School