Brian Langlais
Lowell,MA
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
There's not one day that I'm at work that my staff is in a bad mood or can't walk into a room and brighten up the mood of the room or brighten up someone's day just being outgoing and energetic
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Outback Steakhouse
Leominster, Massachusetts
04.2018 - 10.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Education
High School Diploma -
Lowell High School
Lowell, MA06-2005
Medical Assistant
Middlesex Community College
Lowell, MASkills
- Schedule Coordination
- Restaurant operations management
- Operations Management
- Menu development
- Customer Engagement
- Kitchen oversight
- Staff Management
- Shift Management
- Regulatory Compliance
- Adaptable
- Customer loyalty
- Team Management
- Food plating and presentation
- Point of Sale (POS) system operation
- Pre-shift walk-through
- Stable work history
- Supervisory skills
- Staff Scheduling
- Food Service Background
- Inventory control and record keeping
- Employee schedule management
- Purchasing and cost control
Timeline
Restaurant Manager
Outback Steakhouse
04.2018 - 10.2024
High School Diploma -
Lowell High School
Medical Assistant
Middlesex Community College