Brian Lee Humphrey
Oxnard,CA
Summary
To obtain a position within in this company, involving responsibility and working with others in a team environment, relate easily with customers, to achieve advancement and growth for your company.
Overview
15
15
years of professional experience
Work History
Store Manager
FedEx Office Print Center
02.2018 - Current
- Managing employee operations.
- Oversaw work processes to maintain smooth operations.
- Help maintain store presence and cleanliness
- Ensure all customers are being taken care of and that their needs are being met.
- Operate cash register and make sure all items were being run up
- Coordinated employee scheduling to ensure adequate staffing during busy periods.
- Have the ability to adapt the stores needs and stay later
- Ensure that the store was profitable
Parts Sales Manager
AutoZone
11.2009 - 04.2018
- Aided assistant and store managers in overseeing staff.
- Manages daily functions on designated shifts without managers.
- Delegates and ensures store merchandising tasks are completed in a timely manner
- Operate cash registers, make cash deposits.
- To be able to use computer the computer software called ZNET to help customers locate merchandise for example alternators starters batteries belts brake components etc.
- Maintain sales productivity, store appearance and merchandising standards
- Review all opening and closing procedures
- Help customer concerns and resolve them.
- Assist management in Commercial Department to ensure commercial accounts are serviced and deliveries are made as promised.
- Processes returns and manage inventory.
- Got promoted in the company to commercial sales manager
- Goal of this job was to deal with accounts mainly up and down the street shops and also dealerships to ensure bulk orders were taken care of for instance pallets of oil and pallets of brake cleaner
- Also to familiarize myself with giving labor estimates on how long jobs would take to get done for the customer
- Handle warranty returns and labor claims when part was defective and process credit to the account within 24 hours of receiving the labor forms.
- Make sure all accounts were paid in full and no outstanding balances on accounts and no cores were left behind in order to ensure most profit for the company.
- Handle outside buys and made sure all company cards were getting taken care of and no outstanding purchase orders on a weekly basis.
- Count my till at end of day to make sure all cash tickets were paid in full.
Education
Certificate - Social Science
Ventura College
01.2016
General Studies - undefined
Hueneme High School
01.2006
Skills
- 10 year experience in customer service
- Exceptional computer knowledge
- 8 year experience in management
- Great team leader, able to listen, help and guide
- Bilingual; fluent in English and Spanish
- Small engine mechanics
Timeline
Store Manager
FedEx Office Print Center
02.2018 - Current
Parts Sales Manager
AutoZone
11.2009 - 04.2018
Certificate - Social Science
Ventura College
General Studies - undefined
Hueneme High School