Brian Lemus
San Jose,CA
Summary
Built a professional reputation and innovative solutions through effective team collaboration all characterized by reliability, resilience, and strong interpersonal relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Securitas Security Services USA
10.2025 - Current
- Enforced onboarding and off boarding protocols to manage workforce identity access management (IAM) across all internal and client-facing cloud environments.
- Revoked access privileges for terminating contractors to eliminate unauthorized data exposure risks.
- Coordinated calendars, meetings, and scheduling for team members
- Communicated professionally with clients, vendors, and internal teams throughout email, phone, and virtual collaboration.
- Maintained tracking logs for company hardware to ensure all remote workforce devices complied with corporate Mobile Device Management (MDM) and encryption policies.
- Kept compliance documentation continually audit-ready, maintaining 100% workforce alignment with strict client data security standards.
- Organized and maintained SOC 2 compliance documentation, background check records, and monitored DCAT access.
- Enforced internal document retention policies, ensuring sensitive client data, API keys, or architectural diagrams are never shared via insecure channels.
Senior Business Analyst
Aura Technologies
02.2024 - 10.2025
- Implemented data-driven strategies that optimized resource allocation and reduced costs significantly.
- Developed concise, constraint-driven prompt frameworks to automate deep semantic gap audits and competitor SERP analysis. This reduced AI data processing time by 40% while eliminating model hallucination.
- Analyze large datasets (product usage, customer behavior, finance, operations) to identify trends, opportunities, and risks.
- Build and maintain dashboards, reports, and metrics that track product performance, user engagement, and business KPIs.
- Developed POS integration and search engine optimization initiatives aimed at improving customer retention and increasing revenue.
- Engaged with diverse teams, including product, engineering, marketing, sales, operations, and finance, to define and standardize metrics for measuring success.
- Collected, arranged, and input information into database system and CRM platforms including Salesforce and Microsoft Dynamics 365.
- Managed autonomous AI agents to scrape, categorize, and perform sentiment analysis on massive datasets of consumer reviews and emerging markets.
- Engineered automated RAG (Retrieval-Augmented Generation) pipelines that cross-reference live search data to programmatically generate highly accurate SEO briefs.
- Analyzed market trends to inform strategic decision-making and drive product development initiatives.
Customer Service Representative
City of Yuba City
10.2021 - 02.2024
- Collaborated with senior finance representative to optimize adjustments for sewer and water utility accounts.
- Facilitated billing operations by calculating reading adjustments and inputting water consumption data into Pentamation software.
- Utilized Pentamation software to manage restricted public fund pools (grants & water utility revenues) and handled annual budget allocations.
- Kept track of purchase orders, vendor contracts, & warehouse inventory to ensure public funds are spent transparently.
- Oversaw data entry operations, ensuring accurate input of customer information and utility consumption records.
- updated enterprise GIS databases for municipal infrastructure including water, sewer, and roadway networks—providing engineers and city planners with the exact spatial accuracy needed for long-term urban development.
- deployed mobile GIS applications that integrated directly with computerized maintenance management systems helping my peers update databases, work orders, and asset conditions in real time.
- Conducted spatial analysis on infrastructure wear patterns to identify high-risk areas in need of rehabilitation. This optimized budgeting for multi-million dollar Capital Improvement Plans.
Community Service Officer
UCPD Berkeley
09.2017 - 03.2020
- As a field training officer, I recruited, trained, and coordinated assignments of several coworkers.
- Streamlined communication processes with supervisors to clarify necessary filing and documentation protocols for security deficiency reports.
- Facilitated communication and coordination with police, fire, and EMT services regarding alarm systems, accidents, and safety hazards.
- Coordinated community outreach programs to enhance public engagement and awareness of safety initiatives.
- Mentored junior officers in conflict resolution techniques, enhancing team performance and service delivery.
Education
Bachelors of Arts - Legal Studies
UC Berkeley
Berkeley, CA05.2020
High School Diploma - undefined
Yuba City High School
Yuba City06.2016
Skills
- Expertise in Microsoft Teams, Excel, and Outlook to enhance team collaboration, data analysis, and productivity
- Effective conflict resolution mediator
- Supported daily operations using Google Workspace and Microsoft Office Suite
- Provided translation and interpretation services to bridge language barriers effectively
Certification
- 2018 Defensive Driver Training by UCPD Berkeley
- 2022 Stop the Bleed Certificate by AMERICAN COLLEGE OF SURGEONS COMMITTEE ON TRAUMA
- 2025 CPR, AED, and First Aid for Adults certified by HEALTH AND SAFETY INSTITUTION MEDIC FIRST AID
LANGUAGES
Fluent in English and Spanish
Native or Bilingual
AWARDS
- City of Yuba City Customer Service Award (2023) demonstrated excellence in customer service role recognized by colleagues
- Employee of the Month (2016) improved company morale
Timeline
Administrative Assistant
Securitas Security Services USA
10.2025 - Current
Senior Business Analyst
Aura Technologies
02.2024 - 10.2025
Customer Service Representative
City of Yuba City
10.2021 - 02.2024
Community Service Officer
UCPD Berkeley
09.2017 - 03.2020
Bachelors of Arts - Legal Studies
UC Berkeley
High School Diploma - undefined
Yuba City High School