Brian Lewis
Fort Myers,FL
Summary
Dynamic sales professional with exceptional customer service skills, honed at Sunshine Ace Hardware. Proven ability to build strong customer relationships and enhance customer satisfaction through effective problem-solving and personalized customer engagement. Recognized for receiving positive customer feedback which helps drive repeat business and fosters a welcoming shopping environment.
Overview
22
22
years of professional experience
Work History
Sales Associate
Sunshine Ace Hardware
04.2023 - Current
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Help customers locate products and check store system for merchandise at other sites.
- Engage with customers to build rapport and loyalty.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engage with customers to effectively build rapport and lasting relationships.
- Contribute to a positive shopping environment by maintaining an organized and welcoming store appearance.
Server Assistant
Lemoncello
12.2021 - 03.2023
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellence.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
True Food Kitchen
11.2019 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Loan Officer
PRMG
02.2003 - 08.2019
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Resolved customer complaints regarding loan products and services, restoring trust and customer satisfaction.
Education
Associates - Business
MDCC
Miami, FL06.1985
High School Diploma -
Hialeah Miami Lakes High School
06-1982
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Complex Problem-solving
- Product recommendations
- Friendly and outgoing
Timeline
Sales Associate
Sunshine Ace Hardware
04.2023 - Current
Server Assistant
Lemoncello
12.2021 - 03.2023
Server
True Food Kitchen
11.2019 - 10.2021
Loan Officer
PRMG
02.2003 - 08.2019
Associates - Business
MDCC
High School Diploma -
Hialeah Miami Lakes High School
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