Brian Lombardo
Branchville
Summary
Dedicated and focused customer service associate and admissions assistant who is able to remain composed in high-pressure environments, troubleshoot issues for myself and for other employees, while maintaining a positive attitude and a managerial-like demeanor. Has a knack for conflict resolution and is customer-oriented. Strong knowledge of computers and data.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Frankford
03.2023 - Current
- Register service and use of a point-of-sale system.
- Public speaking and strong communication skills.
- Food and Beverage Service.
- Managed multiple orders at once, and also helped out other associates during the rush periods.
- Addressing customer wants and needs quickly.
- Trained new hires consistently.
Admissions
The Sussex County Fairgrounds
Frankford
08.2022 - Current
- Assisting in opening and closing the admissions section of The Fairgrounds.
- Troubleshot technical issues with point-of-sale systems, and assisted employees with mistakes and difficulties.
- Managed the admissions for smaller events, such as the German Christmas Market.
- Responsible for the transportation of sellers and takers.
- Ability to train all new hires for any admissions position
- Extremely familiar with POS systems and Microsoft software.
- Managed credit card voids and refunds.
- Proficient in computer systems and setting up POS systems.
Education
High School Diploma -
High Point Regional High School
NJ06-2024
Skills
- Event management
- Food Service
- Point-of-sale systems
- Technical troubleshooting
- Employee training
- Hospitality and accommodation
- Multitasking capacity
- Effective communication
- Data entry
- Cash management
- Team management
- Friendly, positive attitude
Timeline
Customer Service Associate
Wawa
03.2023 - Current
Admissions
The Sussex County Fairgrounds
08.2022 - Current
High School Diploma -
High Point Regional High School
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