Brian Luevano
Garden Grove,California
Summary
Results-driven professional with 21 years of experience in customer service and administration. Known for maintaining high production levels and accuracy while consistently meeting deadlines. Thrives in fast-paced environments and excels at multitasking under pressure.
Overview
16
16
years of professional experience
Work History
Account Manager
Premier Print Source
Garden Grove, CA
08.2024 - 07.2025
- Managed purchase orders, ensuring accurate processing and comprehensive details regarding specific manufacturing requests.
- Oversaw daily management of emails, chats, and calls, providing status updates, product insights, and resolving general inquiries.
- Partnered with Procurement department and warehouse personnel to facilitate prompt product arrival and meticulous packaging and shipping as required.
- Collaborated with transportation companies such as FedEx, UPS, DHL, and LTL freight carriers to organize and address delivery issues.
- Secured concessions from customers when unable to fulfill orders and meet in-hand dates.
Code Enforcement Officer (Part-time)
Willdan Group
Anaheim, CA
01.2024 - Current
- Enforced code and regulation on illegal vendors around SoFi stadium during major events, ensuring safety for over fifty thousand spectators.
- Coordinated efforts with Sheriff's department, Police Department, and Health Inspectors to evaluate briefings, define targets, and carry out day's action plan.
- Engaged with vendors, informed on city ordinances and referenced non-compliance situations
- Compiled daily reports detailing vendor interactions.
Administrative Coordinator
IMCD Group/Kinetic Personnel Group
Cerritos, CA
07.2021 - 09.2023
- Served as exclusive assistant to most profitable and demanding regional sales representatives, managing highly sensitive accounts while ensuring order fulfillment completion
- Executed detailed processing of complex purchase orders, specifying requirements and orientation for sensitive materials.
- Orchestrated shipments alongside various administrations to guarantee proper housing and meet specified arrival dates and times.
- Developed lasting partnerships with clients by enhancing trust through efficient communication and reliability.
- Conducted weekly meetings with relevant departments to evaluate material allocation and forecasts.
- Skillfully resolved conflicts with irate customers stemming from backlog and material shortage
Customer Service Representative
Kingston Technology/Decton Staffing
Irvine, CA
10.2018 - 09.2020
- Assisted consumers via phone, chat, and email with defective product inquiries and usage guidance.
- Delivered comprehensive troubleshooting techniques followed by initiation of multi-step warranty process.
- Oversaw warranty claims from initiation to resolution, handling significant correspondence concerning pending documents, status inquiries, and following directives.
- Resolved online shop order issues, including corrections, returns, and lost packages.
Collaborated with Order Entry, Shipping, and major carriers to correct order inaccuracies. - Entrusted with department email inbox management by exhibiting notable productivity, exemplary customer service, and correct grammar.
Customer Support Representative
BSH Corporation/Decton Staffing
Irvine, CA
05.2017 - 06.2018
- Navigated customers through systematic techniques to troubleshoot appliance issues, drawing on knowledge of three brands and more than 60 appliances.
- Scheduled service repairs for faulty appliances for U.S. and Canada consumers.
Collaborated with third-party service partners to ensure timely and satisfactory service. - Correlated exchange requests between customers and retailers to ensure smooth transactions.
Secured proper documentation while mediating all communications between parties. - Guided customers interested in new home appliances by delivering extensive product insights
- Resolved escalated customer complaints through consistent follow-ups, ensuring updates and solutions for complicated issues
Provider Claims Representative
Beacon Health Options
Cypress, CA
10.2014 - 11.2016
- Supported mental health providers in identifying claim discrepancies while offering thorough resolutions to promote positive adjudication.
- Coordinated efforts across various departments including Networking, Provider Relations, and Clinical teams to modify provider rates, billing codes, and authorizations for services to guarantee successful processing.
- Facilitated reprocessing requests, verified tracers, and initiated payment reissue requests for unpaid claims.
- Pioneered transition into newly developed subdivision with expanded responsibilities and job functions.
Senior Student Recruiter
Corinthian Colleges Inc.
Santa Ana, CA
01.2010 - 08.2014
- Connect and inform prospective students about career programs and their advantages while encouraging achievement of educational aspirations.
- Formulate comprehensive academic strategies customized for students, while delivering essential resources for educational support.
- Managed enrollment process while working in conjunction with Admissions, Financial Aid, and prospective students to facilitate seamless admission
- Achieve and uphold department performance metrics while swiftly adapting in a dynamic environment.
- Designated recruiter to facilitate department meetings centered on optimizing admissions and recruitment strategies by continually showcasing outstanding performance.
Education
Associates of Science - Code Enforcement and Compliance
Santiago Canyon College
06.2023
Microsoft Office Specialist Certification -
01.2023
Skills
- Administrative Support
- Account Management
- Quality Assurance
- Audit Professional
- Collegiate-Level Grammar
- Conflict Management
- Customer Relations
- Certified MS Office Proficiency
- Interpersonal Communication
- Expert Typist & 10-Key
- Scheduling & Coordination
- Motivational Leadership
Timeline
Account Manager
Premier Print Source
08.2024 - 07.2025
Code Enforcement Officer (Part-time)
Willdan Group
01.2024 - Current
Administrative Coordinator
IMCD Group/Kinetic Personnel Group
07.2021 - 09.2023
Customer Service Representative
Kingston Technology/Decton Staffing
10.2018 - 09.2020
Customer Support Representative
BSH Corporation/Decton Staffing
05.2017 - 06.2018
Provider Claims Representative
Beacon Health Options
10.2014 - 11.2016
Senior Student Recruiter
Corinthian Colleges Inc.
01.2010 - 08.2014
Associates of Science - Code Enforcement and Compliance
Santiago Canyon College