Brian McCune
Lansing,WV
Summary
Dynamic Assistant General Manager at Ruby Tuesday with proven expertise in staff management and operations. Successfully enhanced customer satisfaction by resolving issues promptly and led initiatives that boosted brand awareness. Skilled in inventory control and team leadership, driving performance and minimizing waste through effective training and employee relations.
Overview
32
32
years of professional experience
Work History
Assistant General Manager
Ruby Tuesday
01.2008 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Account Manager
Jetson Rents
06.1993 - 12.2007
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Associate Of Applied Business - Gender Studies
Indian River State College
Ft. Pierce, FL05.1993
High School Diploma - General Studies
Lincoln Park Academy
Fort Pierce, Fl06.1991
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
Timeline
Assistant General Manager
Ruby Tuesday
01.2008 - Current
Account Manager
Jetson Rents
06.1993 - 12.2007
Associate Of Applied Business - Gender Studies
Indian River State College
High School Diploma - General Studies
Lincoln Park Academy
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