Brian Mcmurtrey
Kennewick,WA
Summary
Proven in delivering exceptional customer service and handling payments with accuracy, I excel in fast-paced environments, as evidenced by my tenure at Albertsons. My strong work ethic and problem-solving abilities have consistently improved customer satisfaction and loyalty, showcasing my commitment to excellence and reliability.
Overview
21
21
years of professional experience
Work History
Cashier
7-11 Convenience Store
Pasco, WA
06.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained merchandise displays, optimizing product placement to enhance customer experience and drive sales.
- Assisted in inventory management, tracking stock levels and replenishing items as needed to minimize shortages.
- Trained new employees on best practices for customer service and cash register operations, promoting team cohesion.
In Home Care Provider
Self Employed
Kennewick, WA
07.2013 - 04.2024
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Documented vitals, behaviors, and medications in client medical records.
- Administered medications accurately and on time, ensuring proper dosage per physician instructions.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
- Assisted patients with self-administered medications.
Cashier
7-11 Convenience Store
Pasco, WA
08.2012 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Host/Busser/Server
Rainforest Cafe
Las Vegas, NV
06.2009 - 05.2011
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
Albertsons
Pasco, WA
06.2005 - 03.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Pasco High School
Pasco, WA06-1997
Skills
- Customer Service
- Problem-solving abilities
- Customer Relations
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Product Knowledge
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
Timeline
Cashier
7-11 Convenience Store
06.2024 - Current
In Home Care Provider
Self Employed
07.2013 - 04.2024
Cashier
7-11 Convenience Store
08.2012 - 06.2013
Host/Busser/Server
Rainforest Cafe
06.2009 - 05.2011
Cashier
Albertsons
06.2005 - 03.2009
High School Diploma -
Pasco High School