Brian Mercer
Indianapolis,IN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
- Highly proactive manager with 20 years of experience in team leadership in the Restaurant industry
- Background includes
- management and customer service in fast-paced settings.
Overview
20
20
years of professional experience
Work History
General Manager
Yats Cajun Creole
03.2003 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
General Studies
Indiana University Bloomington
Bloomington, INSkills
- Training and Development
- Safety Protocols
- Strategic Planning
- Outsourcing
- Food Preparation and Safety
- Recruitment
- Profit and Loss
- Verbal and Written Communication
- Staff Management
- Staff Development
- Supervision and Training
- Operations Management
- Vendor Negotiations
- Budgeting and Cost Control Strategies
- Performance Evaluations
- Customer Experience
- Leadership
Timeline
General Manager
Yats Cajun Creole
03.2003 - Current
General Studies
Indiana University Bloomington
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