Brian Moczynski

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• Review and process licensing, registration, and contract documentation to ensure compliance with regulatory requirements
• Support onboarding of financial representatives by verifying licensing eligibility and maintaining accurate records
• Monitor license statuses, renewals, and registration requirements across multiple jurisdictions
• Analyze documentation for completeness and accuracy to prevent delays in contracting and registration processes
• Collaborate with internal teams to resolve discrepancies and ensure timely completion of licensing workflows
• Utilize internal systems to track and document licensing and compliance-related activities
• Develop working knowledge of financial regulations, licensing standards, and compliance procedures

• Conducted investigations into suspicious account activity to identify and mitigate potential fraud and financial crimes
• Analyzed transaction patterns, account behavior, and digital activity (ACH, Zelle, bill pay, login data) to assess risk exposure
• Identified and handled various fraud types including check fraud, account takeover, first-party and third-party fraud, and business email compromise
• Balanced fraud prevention with customer experience by making risk-based decisions on account actions and restrictions
• Partnered with cross-functional teams to resolve complex fraud cases and reduce overall loss exposure
• Provided guidance to frontline and back-office teams on fraud-related scenarios and risk mitigation strategies
• Communicated directly with customers during fraud investigations to verify activity and implement account protection measures
• Maintained high accuracy and attention to detail in account reviews to support loss prevention efforts

• Led a team of customer service representatives, providing coaching and support on account handling, fraud prevention, and customer issue resolution

• Served as escalation point for complex and high-risk customer situations across multiple banking lines

• Acted as a frontline resource for fraud detection and prevention, assisting in identifying and addressing suspicious activity

• Collaborated with management and internal departments to resolve customer issues and improve service processes

• Supported onboarding and development of new employees through training and mentorship (in-person and virtual)

• Contributed to maintaining service level standards while ensuring accuracy and compliance with bank policies

• Assisted customers with retail, mortgage, and business banking needs while maintaining accuracy and high service standards
• Identified and reported suspicious account activity to support fraud prevention and loss mitigation efforts