Brian Murray

Managed account portfolio of public sector and commercial businesses across central and west Texas, emphasizing client satisfaction and retention strategies.

• Developed and maintained relationships with key clients across designated territory.
• Coordinated sales strategies to effectively penetrate new markets and increase visibility.
• Conducted regular market analysis to identify trends and customer needs in cybersecurity.

Managed diverse sales territory across half of Texas, cultivating pipeline of new and existing business opportunities.

• Managed client accounts to ensure satisfaction and retention.

Collaborated with fully implemented clients across Texas, including largest 20 county governments by population, to optimize software usage and identify process improvement opportunities through new solutions.

Led cross-functional teams to improve project delivery and elevate client satisfaction.

• Developed and implemented strategic initiatives to streamline operations and improve efficiency.
• Collaborated with stakeholders to define project scope and deliverables effectively.
• Facilitated training sessions to support employee development and skill enhancement.

Led team of senior account managers to ensure seamless client transitions from professional services to effective day-to-day support.

Led team of 8-10 software support professionals in designing and implementing advanced customer success platform aligned with NCSA guidelines.

Provided software support for clients nationwide, specializing in flagship enterprise justice (Odyssey) CMS platform to ensure optimal system performance.